POS Captain at Fort Knox Outsourcing

Fort Knox Outsourcing is poised to serve the growing need of businesses in Nigeria By helping them to reap the economic, strategic and operational benefits offered by outsourcing. We act as a “Third Party Service Provider” that Source, Select, and Second employment ready workforce in line with client specifications to meet their talent needs as quickly as possible!

We are recruiting to fill the position below:

Job Title: POS Captain

Location: Lagos
Employment Type: Full-time

Key Responsibilities

• Supervise and support POS agents to ensure smooth daily transactions
• Monitor agent liquidity (cash and float) and provide timely escalation when needed
• Ensure POS terminals are functional and promptly report faults or downtime
• Enforce compliance with company policies, KYC standards, and regulatory requirements
• Track daily transaction volumes and submit periodic performance reports
• Resolve agent and customer complaints professionally and promptly
• Conduct routine visits to agent locations for monitoring and support
• Train new and existing agents on POS usage, fraud prevention, and customer service
• Identify and report suspicious or fraudulent activities
• Drive agent productivity, retention, and network expansion
• Liaise between agents and management to communicate updates and feedback

Requirements & Qualifications

• Minimum of OND / HND / BSc in any relevant field
• Prior experience in POS operations, agent banking, fintech, or field operations is an advantage
• Strong supervisory and leadership skills
• Good understanding of POS transactions and basic financial operations
• Ability to work under pressure and meet targets
• Excellent communication and interpersonal skills
• Basic knowledge of Microsoft Excel and reporting tools
• High level of integrity and attention to detail.

Salary
N215,000 monthly.

Application Closing Date
28th February, 2026.