Operations and Business Development Manager at Lara's Medic Aid

Lara's Medic Aid is a doctor-led, tech-enabled home health service delivering high-quality clinical care, remote monitoring, and wellness services directly to patients in their homes.

We are recruiting to fill the position below:

Job Title: Operations and Business Development Manager

Location: Gbagada, Lagos
Employment Type: Full-time
Reports To: CEO / Medical Director

The Role

• We’re seeking a dynamic Operations & Business Development Manager to lead daily operations, enhance patient experience, and drive brand growth.
• This role combines operations leadership and business development, ensuring smooth service delivery, regulatory compliance, and early revenue generation across Lagos.
• The manager will establish the foundation for scalable operations and build strategic partnerships to support sustainable growth.

Key Responsibilities
Operations Leadership:

• Lead and oversee home health service delivery across Lagos, ensuring safe, timely, and patient-centred care.
• Manage scheduling, dispatch, and field coordination of caregivers and clinical staff.
• Plan and control operational budgets, consumables, equipment, and logistics.
• Support the recruitment, onboarding, deployment, and performance management of clinical and non-clinical staff, ensuring valid professional licenses and scope-of-practice compliance.
• Implement, monitor, and improve Standard Operations Procedures (SOPs) while tracking operational, clinical and service quality KPIs.
• Ensure full compliance with Lagos State and Federal healthcare regulations, data protection, and quality and safety standards, including readiness for audits, inspections, and reviews.

Business Development:

• Identify and engage potential clients, hospitals, HMOs, corporate wellness programs, and high-net-worth households to generate early revenue.
• Build and maintain strategic partnerships to support patient referrals and service uptake.
• Support the design and execution of marketing and outreach to grow brand awareness and trust in target communities.
• Track leads, partnerships, and business opportunities, reporting insights to the CEO.
• Align new business opportunities with operational capacity to ensure deliverability to clients and partners.
• Provide input on pricing, service packages, and promotional strategies based on market feedback and competitor analysis.
• Build and nurture a pipeline for scalable growth beyond Lagos once operations are stable.

Preferred Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Healthcare Management, or a related field.
• Proven experience in healthcare operations or early-stage startups, with knowledge of service delivery and compliance.
• Experience in building partnerships and driving business growth.
• Strong ability to work independently, take initiative, and manage multiple priorities.
• Familiarity with technology and data-driven operations is a plus.

Competencies:

• Proven experience in operations management, with a strategic mindset and ability to manage multi-location, complex service delivery.
• Strong budgeting and financial management skills to control costs and optimise resource allocation.
• Analytical and problem-solving skills to identify, analyze, and resolve operational and business challenges quickly and effectively.
• Demonstrated experience in team leadership and people management, motivating staff to deliver high-quality service and achieve high performance.
• Excellent communication and stakeholder management skills, with the ability to convey complex information clearly to clients, partners, staff, and investors.
• Ability to build partnerships and develop business opportunities, balancing revenue growth with operational feasibility.
• Results-oriented, with a focus on delivering reliable service, patient satisfaction, and early-stage growth targets.

Application Closing Date
12th February, 2026.

How to Apply
Interested and qualified candidates should send their CV and a short cover letter to: hroutsourcing@koolboks.com using "Operations & Business Development Manager Application" as the subject of the mail.