Ice Cream Technician at Concise Global HR

Concise Global HR is a fast growing talent acquisition and management service company, we explore the application of organizational psycholgy to attract, retain, and develop the right talents.

We are recruiting to fill the position below:

Job Title: Ice Cream Technician

Location: Lagos
Employment Type: Full-time
Reporting to: Kitchen Supervisor / Restaurant Manager
Core Value Focus: Excellence, Integrity, and Customer Service

Role Purpose

• The Ice Cream Technician is the guardian of the cold chain and product consistency. You are responsible for the end-to-end production of frozen desserts, ensuring that every scoop or swirl meets Pinnah Foods' strict "Excellence" standards.
• This role requires a balance of technical machine operation, hygiene management, and creative flair.

Key Responsibilities
Production & Quality Control (The "Excellence" Pillar):

• Prepare ice cream bases and mixes according to proprietary Pinnah Foods recipes.
• Monitor "overrun" (air incorporation) and texture to ensure the product is neither too icy nor too soft.
• Manage inclusion timing (swirls, nuts, chips) to ensure even distribution throughout the batch.
• Conduct sensory tests (taste, smell, texture) on every batch before it reaches the customer.

Machine Maintenance & Troubleshooting:

• Operate, disassemble, and sanitize soft-serve machines, batch freezers, and pasteurizers.
• Perform routine maintenance checks to prevent machine downtime during peak periods like Valentine's Day.
• Calibrate temperature settings and monitor freezing cycles to maintain product integrity.

Food Safety & Cold Chain Management (The "Integrity" Pillar):

• Strictly monitor the "Cold Chain"—ensuring ingredients and finished products are stored at temperatures that prevent bacterial growth.
• Maintain meticulous records of production dates, batch numbers, and expiration dates.
• Ensure 100% compliance with sanitation SOPs for all dairy-handling equipment.

Innovation & Presentation:

• Work with the RM to suggest seasonal flavors (e.g., a "Red Velvet" swirl for February).
• Train Team Members on proper scooping and swirling techniques to ensure visual "Excellence" and portion control.

Required Competencies & Qualifications

• Education: OND / HND in Food Science, Food Technology, or a related field. Vocational training in dairy production is an advantage.
• Technical Skill: Comfort working with industrial kitchen machinery; understanding of pasteurization and freezing points.
• Attributes: High attention to detail; "integrity-first" approach to hygiene; ability to work in cold environments for extended periods.

Salary
N50,000 - N100,000 / month

Application Closing Date
9th March, 2026.