Store Operations Manager at LATC Group

LATC is a proprietary investment firm committed to delivering strategic, high - quality services across multiple sectors such as Agriculture, Marine Logistics, Retail Franchising and Real Estate. Our mission is to create lasting impact in the communities where w e operate by building socially responsible businesses that are partners of choice in their industries.

LATC has secured a strategic retail partnership to represent a premium consumer electronics brand in Nigeria. As part of this partnership, LATC will establish flagship physical and online stores that serve as the definitive expression of the brand in the Nigerian market, offering authentic products and the brand's signature customer experience.

We are recruiting to fill the position below:

Job Title: Store Operations Manager

Location: Lagos -based, with daily presence across assigned store cluster.
Subsidiary/Department: LAT C / Retails Operations

Job Objective

• The Store Operations Manager is the field execution leader, responsible for translating Retail Operations Manager strategy and brand standards into exceptional daily execution across assigned stores.
• This role is the on -the- ground execution arm of the Retail Operations Manager - where daily discipline and coaching quality determine whether stores deliver flagship retail standards or  rift into mediocrity.

Roles and Responsibilities
Daily Store Operations Excellence (Hands -On Leadership):

• Own the daily operational rhythm across assigned stores, including store opening readiness (cash, inventory, staff briefings, and visual merchandising), peak -hour execution (customer service, conversion optimization, and floor presence), and closing discip line (cash reconciliation, inventory counts, and security protocols)
• Conduct daily store walkthroughs to inspect visual merchandising and brand compliance, customer experience quality and staff engagement, inventory accuracy and shrinkage controls, and operational hygiene, including cleanliness, security, and equipment func tionality
• Ensure 100% compliance with brand standards (visual identity, product displays, and customer service protocols), SOPs (cash handling, POS accuracy, inventory management, and security), and audit readiness, including documentation, controls, and evidence trails
• Lead operational readiness for new store openings, refurbishments, product launches, and peak trading periods.
• Act as first -line escalation for operational issues (inventory discrepancies, customer complaints, staff conflicts, system failures).

Performance Management & Sales Optimization (Commercial Discipline):

• Own store-level performance tracking and reporting, including daily sales, conversion rates, average transaction value (ATV), units per transaction (UPT), traffic patterns, peak -hour productivity, staff performance, inventory turns, shrinkage rates, and stock accuracy
• Translate performance data into actionable coaching insights for Store Managers, providing specific guidance on areas such as conversion optimization, staff engagement, and inventory accuracy to drive operational and sales improvements.
• Drive operational initiatives to improve conversion without discounting, emphasizing high-quality customer engagement (greeting, needs discovery, product recommendations), optimal stock availability and product knowledge, and an appealing store environment with effective visual merchandising.
• Partner with Retail Operations Manager to identify and address performance gaps before results decline.
• Ensure stores actively support brand product launches, sales priorities, and promotional campaigns.

Store Manager Development & Team Leadership (Building Capability):

• Coach Store Managers on operational discipline (opening/closing routines, compliance, and audit readiness), people leadership (performance management, coaching, and conflict resolution), commercial thinking (translating data into action and driving sales p roductivity), and customer obsession (delivering premium service standards and brand advocacy).
• Develop Assistant Store Managers into Store Manager -ready talent through structured rotations and acting responsibilities.
• Identify high -potential frontline staff (Senior Specialists, Specialists) for the promotion pipeline and partner with HR to address underperformance, skills gaps, and retention risks.
• Act as culture carrier - embedding brand values through visible behavior, not slogans.
• Create succession coverage for critical store roles to reduce single -point dependencies.

Reporting Relationships
Internal Interfaces:

• Reports to:
  • Retail Operations Manager
• Direct Reports:
  • Store Managers
  • Assistant Store Managers
• Other Internal Relationships:
  • Finance
  • Retail and Operations
  • HR

External Interfaces:

• Brand Principal Field Team
• Logistics Partners
• Service Providers

Requirements
Educational Qualifications:

• Bachelor’s Degree in Business Administration, Operations Management, Retail Management, Supply Chain/Logistics, Economics, or other numerate disciplines, or equivalent practical experience
• Professional certifications are an added advantage, including retail or operations credentials (Lean, Six Sigma Green Belt or above) and project or operations management certifications (PMP, PRINCE2)

Experience (What You Have Done):

• 5- 8+ years in retail operations, with hands -on store management experience.
• Experience in premium retail, consumer electronics, telco, or fashion retail, working in global brand environments with strict operational standards, and overseeing multiple stores or managing store clusters.
• Proven track record in improving store performance (sales, conversion, inventory accuracy), coaching Store Managers to higher performance levels, maintaining audit readiness and brand compliance, and reducing shrinkage and operational risk.

Knowledge (What You Must Know):

• Premium retail operations in compliance -heavy, brand -driven environments
• Store-level performance metrics and financial drivers (conversion, ATV, UPT, margins, inventory turns)
• Inventory management, shrinkage mitigation, and stock accuracy controls
• Global brand standards, audit requirements, and compliance expectations
• Nigerian retail operating realities (logistics, security, talent management)

Skills (What You Must Be Able to Do):

• Operational Analytics: Interpret store data and translate insights into coaching and corrective action
• Process Discipline: Enforce SOPs consistently without creating box -ticking behavior
• People Leadership: Coach Store Managers, handle underperformance, develop successors
• Store Management: Oversee multiple locations effectively with daily presence and accountability
• Stakeholder Management: Balance brand expectations with local execution realities

Abilities (How You Think & Operate):

• Ability to operate calmly under pressure in fast -moving retail environments
• High tolerance for ambiguity combined with strong execution bias
• Pattern recognition across stores (seeing systemic issues, not isolated incidents)
• Willingness to be on the ground daily - not a desk -bound operator
• Bias for action and problem -solving rather than escalation

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online