Operations Manager (4-Star Hotel) at Sunrose Consulting Limited

Sunrose Consulting Limited - Our client’s hotel is a showcase of great art, a purveyor of privacy and a sanctuary of refined taste. It boasts of elegantly designed rooms, offering a boutique hotel experience of sophisticated style and quiet indulgence. Some of its facilities include a standard swimming pool, gym, restaurant and bar, and conference and banqueting facilities.

They are recruiting to fill the position below:

Job Title: Operations Manager (4-Star Hotel)

Location: Lagos
Employment Type: Full-time

Job Summary

• Reporting to the General Manager, you will oversee the daily operations of the hotel, ensuring guest satisfaction, staff management, and profitability.

Key Responsibilities

• Operational Oversight: Ensure smooth running of the hotel operations, including front desk, housekeeping, food and beverage, and maintenance departments.
• Staff Management: Recruit, train, and supervise hotel staff, ensuring adherence to service standards and policies. Conduct performance evaluations and develop training programs for new hires.
• Guest Services: Address guest inquiries and complaints, ensuring a high level of customer satisfaction. Implement strategies to enhance the guest experience.
• Financial Management: Develop and manage budgets, track expenses, and ensure profitability. Maintain accurate financial records and report to the General Manager.
• Event Coordination: Plan and oversee events and conferences held at the hotel, ensuring all aspects run smoothly.
• Quality Control: Monitor hotel standards and implement quality assurance measures to maintain high service levels.
• Strategic Development: Collaborate with the General Manager to develop strategies for improving hotel operations and increasing revenue.

Required Skills and Qualifications

• Education: A Bachelor’s degree or HND..
• Experience: Minimum of five years’ experience in hotel management or operations is essential, with a strong understanding of the hospitality industry.
• Leadership Skills: Strong leadership and interpersonal skills to manage staff and interact with guests effectively.
• Problem-Solving: Ability to address and resolve issues promptly and efficiently.
• Financial Acumen: Understanding of budgeting, financial reporting, and cost control measures.

Application Closing Date
10th March, 2026.

How to Apply
Interested and qualified candidates should send their CV to: info@sunroseconsulting.com using the job title as the subject of the email.