Operations Associate at SEND Freight

SEND is a digital freight forwarder and customs broker for Africa. We manage the entire process of shipping freight by air and ocean, including customs clearance and supply chain finance -using software to provide quotes, document management, cost transparency and control across your supply chain.

We are recruiting to fill the position below:

Job Title: Operations Associate

Location: Lagos
Job type: Full time (On-site)
Department: Operations

The Role

• We are hiring an Operations Associate to support SEND’s day-to-day logistics operations and ensure accurate, timely, and efficient execution of shipments.
• This role will work closely with internal teams, vendors, and regulatory agencies to manage shipment documentation, resolve operational issues, and support the continuous improvement of operational processes.

Key Responsibilities

• Support end-to-end execution of logistics operations while maintaining service quality.
• Ensure accuracy and completeness of all shipment and operational documentation.
• Coordinate with vendors and government agencies to ensure timely clearances.
• Resolve vendor-related operational issues and shipment exceptions.
• Ensure all operational activities and updates are captured in the system in real time.
• Support cost optimisation initiatives across shipments.
• Assist with implementing new operational processes and technologies to improve efficiency.

Key Performance Indicators (KPIs)

• Budget compliance
• Documentation accuracy
• Timeliness of clearances
• Average cost savings per shipment.

Required Qualifications

• Bachelor’s Degree in Logistics, Supply Chain, or a related field.
• 3+ years of experience in operations or supply chain support roles.
• Strong attention to detail and organisational skills.
• Ability to work effectively in a fast-paced operational environment.
• Experience in logistics or digital freight forwarding is an advantage.

What we offer

• Competitive base salary
• Pension
• Annual paid leave
• Health insurance (HMO)
• Life insurance.

Application Closing Date
15th February, 2026(00:00 GMT+1).