People Operations Manager at Ikeja Electricity Distribution Company (IKEDC)

Ikeja Electricity Distribution Company (IKEDC) is one of the largest power distribution companies in Nigeria, committed to delivering reliable and efficient electricity services to our customers. With a strong focus on innovation and sustainability, we aim to transform the energy landscape in Nigeria and contribute to the country's economic development. Our mission is to provide exceptional service while ensuring the safety and well-being of our employees and customers.

At Ikeja Electric, we don’t just power homes and businesses – we power careers. As a leading energy provider, we are committed to fostering a culture that champions integrity, innovation, and excellence. Our team is the heartbeat of our success, and we thrive on collaboration, continuous improvement, and creating a workplace where everyone can shine.

We are recruiting to fill the position below:

Job Title: People Operations Manager

Location: Lagos
Employment Type: Full-time

Role Purpose

• The People Operations Manager oversees HR operations, including disciplinary processes, compliance, union relations, and employee support functions, while fostering a positive, compliant workplace environment.
• Reporting to the Head of Culture and Employee Experience, this role provides oversight of the Industrial Relations and Compliance Specialist, HR Records and Policy Analyst, Employer Brand and Engagement Specialist, and the People Operations Specialist.
• The People Operations Manager is responsible for implementing operational improvements, managing employee records, supporting union relations, and developing proactive initiatives to enhance employee experience and reduce infractions.

Role Accountabilities
Operational HR Service Delivery:

• Oversee HR operations, ensuring efficient service delivery across onboarding, offboarding, benefits administration, records management, and employee support.
• Develop and implement standard operating procedures to improve operational efficiency, data accuracy, and policy adherence.
• Ensure operational practices support Ikeja Electric’s strategic goals for HR transformation, aligning with the company’s mission and values.

Disciplinary Process Management and Infraction Reduction Initiatives:

• Lead disciplinary processes, ensuring consistent, transparent, and compliant handling of cases across all departments.
• Collaborate with the Industrial Relations and Compliance Specialist to address disciplinary cases, including union-involved cases, ensuring alignment with company policy and legal standards.
• Design and implement proactive initiatives aimed at reducing employee infractions, including training programs, awareness campaigns, and regular policy reinforcement.

Supervision of Union Relations and Compliance:

• Oversee regular and ad-hoc union meetings, ensuring smooth communication channels and positive engagement with union officials.
• Work closely with the compliance team to monitor adherence to company policies and labor agreements, reducing compliance-related risks.
• Provide oversight and support to the Industrial Relations and Compliance Specialist in managing union engagements, including formal and ad-hoc meetings with union representatives and maintaining compliance with labor laws.
• Collaborate with union officials to address workplace issues proactively and ensure smooth communication channels.
• Ensure that union-related processes, including grievances, disciplinary actions, and compliance checks, are handled in a fair, consistent, and legally compliant manner.

Oversight of Records Management, Policy Documentation, and Process Digitalization:

• Provide oversight of the HR Records and Policy Analyst in maintaining accurate, secure, and accessible employee records and policy documentation.
• Lead digitalization efforts for HR records and processes, supporting the HR transformation goal of creating a data-driven, efficient, and future-ready HR function.
• Ensure policies are updated regularly to reflect regulatory changes and evolving organizational needs, supporting a compliant and transparent workplace.
• Ensure HR policies are consistently implemented across departments, working closely with managers and union representatives to promote understanding and adherence.
• Conduct regular reviews of policies in collaboration with the Industrial Relations and Compliance Specialist, ensuring they remain up-to-date and compliant with labor laws.
• Act as a primary resource for employees and managers on policy questions, addressing concerns and promoting compliance throughout the organization.

Employee Engagement and Employer Brand Advocacy:

• Supervise the Employer Brand and Engagement Specialist in executing employee engagement surveys, tracking improvement plans, and promoting Ikeja Electric’s employer brand.
• Partner with HR Business Partners and engagement teams to address engagement feedback and implement initiatives that enhance employee satisfaction and retention.
• Support communication strategies that promote Ikeja Electric’s culture, values, and employee value proposition, creating a cohesive and positive workplace experience.
• Oversee onboarding processes, ensuring a seamless and positive experience that aligns with Ikeja Electric’s culture and values.
• Support employee engagement initiatives led by the Head of Culture and Employee Experience, promoting a positive workplace culture.
• Gather feedback from employees on operational processes, using insights to make improvements that enhance employee satisfaction.

Data Analysis and Reporting for Continuous Improvement:

• Collaborate with the HR Data and Intelligence Specialist to track key metrics on infractions, compliance, engagement, and records management, using data insights to drive improvements.
• Prepare reports on operational performance, policy compliance, and engagement outcomes, providing recommendations for HR leadership.
• Use data to monitor the effectiveness of process improvements, engagement programs, and compliance initiatives, ensuring alignment with HR transformation objectives.

Minimum Requirments:

• Bachelor’s degree in Human Resources Management, Industrial Relations, Business Administration, Social Sciences, or a related discipline.
• Minimum of 7 years’ experience in HR Operations, Employee Relations, People Operations, or Industrial Relations.
• CIPM (Associate or Chartered) certification is an added advantage
• Strong knowledge of recruitment best practices, labor laws, and HR policies.
• Excellent communication, negotiation, and stakeholder management skills.

Skills & Competencies:

• HR Operational Expertise: Skilled in overseeing complex HR operations, including disciplinary management, records maintenance, and compliance.
• Union and Employee Relations Management: Experienced in managing union relations, handling employee relations cases, and supporting a compliant, respectful workplace.
• Analytical Thinking and Data-Driven Decision Making: Proficient in analyzing data to assess performance and drive continuous improvement in HR operations.’
• Policy and Compliance Knowledge: Knowledgeable in labor laws, policy implementation, and regulatory compliance
• Commitment to Employee Experience and Engagement: Dedicated to enhancing employee experience, promoting engagement, and creating a supportive workplace culture.
• Risk Management
• People Leadership
• Entrepreneurship
• Organizational Learning
• Change Management.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidate should
Click here to apply online