Head, Merchant Services at Unified Payments Services Limited

Unified Payment Services Limited is Nigeria’s premier Payments & Financial Technology company that operates as a shared infrastructure for the banking community in Nigeria and Payments Service Provider within and outside Nigeria, with a vision to be the most preferred e-payment service provider in Africa.

We are recruiting to fill the position below:

Job Title: Head, Merchant Services

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Summary

• As the Head, Merchant Services, you will lead cross-functional teams and collaborate with technology, product, and compliance units to ensure a seamless and value-driven merchant experience while advancing the company’s market positioning as a leading fintech provider of payment and commerce solutions.
• The ideal candidate will be responsible for driving the vision, strategy, operations, and growth of our merchant acquiring and servicing business.
• This includes expanding merchant acquisition, enhancing onboarding and retention processes, and optimizing product offerings across retail, SME, and enterprise segments.

Responsibilities
Strategic Leadership & Planning:

• Define and execute the department’s short and long-term strategies to drive merchant acquisition, activation, and revenue growth.
• Develop strategic partnerships with key players in retail, hospitality, e-commerce, logistics, and other high-volume transaction sectors.
• Expand the merchant base through direct sales, channel partnerships, aggregators, and digital acquisition tools.

Business Development & Client Engagement: 

• Ensure consistent delivery of high-quality service and support to existing merchants.

Operations & Performance Management:

• Collaborate with product and engineering teams to tailor payment solutions (POS, online payments, QR, SoftPOS, etc.) that meet diverse merchant needs.

Team Leadership & Development:

• Build and lead a high-performing Merchant Services team, including sales, account management, support, and field operations.
• Set performance targets and KPIs, manage departmental budgets, and provide coaching for team development.

Staff Attraction, Motivation and Retention:

• Fill vacant roles within the department in a timely manner and provide opportunitiesfor growth and development. 
• Provide training, mentorship, and upskilling programs.
• Recognize and reward individual and team achievements and contribution.
• Encourage open communication and feedback.
• Give employees autonomy and ownership of their work to motivate them.
• Foster a positive work culture that encourages collaboration, innovation, and creativity.
• Regularly engage direct reports to understand their needs and concerns.
• Foster a diverse and inclusive work environment that values different perspectives and backgrounds.

Job Requirements

• Education: Bachelor’s degree in Business Administration, Finance, Marketing, Economics, or a related field (MBA or advanced degree is a plus).
• Experience: Minimum of 9years of relevant experience in fintech, banking, or payments—with at least 3 years in a senior or departmental leadership role. Post NYSC experience.

Application Closing Date
31st March, 2026.