IT Support Officer at Ceviant

Ceviant is a leading B2B2C fintech group redefining financial services in the UK and Nigeria through a unified, robust ecosystem of technology-driven solutions and trusted experts that empower businesses and wealth builders to move money smarter, grow faster, and operate with confidence.

We are recruiting to fill the position below:

Job Title: IT Support Officer

Location: Victoria Island, Lagos
Employment Type: Full-time

About the Role

• We are seeking a proactive and detail-oriented IT Officer to support Ceviant’s day-to-day technology operations.
• This role is ideal for a motivated early-career professional eager to build hands-on experience across IT support, systems administration, user access management, and basic infrastructure operations.

What You Will Do
IT Support & End-User Assistance:

• Provide first-line technical support to staff for hardware, software, network, and access-related issues.
• Troubleshoot issues related to Windows systems, productivity tools, email, printers, and peripherals
• Log, track, and resolve IT support tickets in line with defined SLAs.

Systems & Access Management:

• Assist with user onboarding and offboarding (account creation, permissions, device setup).
• Support identity and access management tasks such as password resets, MFA support, and role-based access.
• Ensure adherence to IT policies and basic security best practices.

Infrastructure & Operations Support:

• Assist with routine checks on network devices, servers, and cloud services.
• Support backup processes, patching, updates, and system documentation.
• Escalate complex technical issues to the IT Lead or vendors when required.

Asset & Inventory Management:

• Maintain accurate records of IT assets, including laptops, accessories, and licenses.
• Support device provisioning, configuration, and replacement processes.
• Assist with audits and asset lifecycle tracking.

Documentation & Reporting:

• Maintain clear documentation for common IT issues, fixes, and procedures.
• Provide weekly updates on resolved issues, pending tickets, and recurring problems.

Qualifications & Work Experience

• Bachelor’s Degree or HND in Computer Science, Information Technology, Engineering, or a related field.
• 1 – 3 years of experience in IT support, helpdesk, or technical operations (internship experience acceptable).

Skills & Competencies:

• Basic understanding of computer hardware, operating systems (Windows), and networking fundamentals.
• Familiarity with email systems, productivity tools, and ticketing systems.
• Willingness to learn cloud platforms, security concepts, and enterprise IT tools.
• Strong problem-solving skills and attention to detail.
• Good communication skills and a customer-service mindset.
• Ability to work independently, manage time effectively, and follow procedures.

Why Join Us?

• At Ceviant, we are redefining financial and digital services through Client Service, Integrity, Excellence, and Partnership.
• As an Entry-Level IT Officer, you will gain hands-on exposure to real-world systems, security, and infrastructure while growing your career in a collaborative and innovative environment.

Application Closing Date
Not Specified.

How To Apply
Interested and qualified candidates should send their CV and a brief cover letter to: recruitment@ceviant.co using the Job Title as the subject of the mail.