Floor Coordinator / Floor Manager at Skipper Eye-Q Hospitals Nigeria Limited - 2 Openings

Skipper Eye-Q Super Speciality Eye hospitals is an International Eye Hospital chain with the presence of 30 in India and 4 in Nigeria handling all types of Eye Surgeries such as Cataract, Retina, Glaucoma, Presbyopia, Cornea, Squint, Refractive error and other vision problems, and having treated 10+ Million patients. Our patients get same treatment in Nigeria as in US, UK and India. We are 18 Years in Eye Care and HMO Empanelled Hospitals

We are recruiting to fill the position below:

Job Title: Floor Coordinator / Floor Manager

Locations: Abuja (FCT) and Lagos
Employment Type: Full-time

Job Description

• Oversee daily operations on the hospital floor, ensuring efficient patient movement and workflow.
• Maintain cleanliness, orderliness, and adherence to hospital protocols.
• Coordinate with reception, clinical staff, and doctors to ensure timely patient check-ups and procedures.

Patient Handling Service Excellence:

• Ensure a seamless patient experience from entry to discharge.
• Address patient concerns and grievances effectively and escalate as necessary.
• Assist in patient counseling regarding appointments, follow-ups, and procedures.

Staff Coordination Supervision:

• Supervise and guide patient relationship executives, housekeeping, and support staff.
• Ensure all staff adhere to hospital policies and SOPs.
• Conduct briefings and assign daily tasks to the team.

Coordination with Medical and Non-Medical Departments:

• Liaise with doctors, optometrists, and other departments for smooth patient care.
• Ensure required medical equipment and materials are available and in good condition.
• Work with the optical, pharmacy, diagnostic labs, and other teams for smooth coordination.

Reporting Documentation:

• Maintain records of daily patient visits, appointments, and escalations.
• Prepare daily and weekly reports for management review.
• Ensure documentation and compliance with hospital standards.

Emergency Handling:

• Respond effectively to any medical or operational emergencies on the floor.
• Ensure that emergency protocols are followed.

Requirements

• Bachelor's degree in Hospital Administration / Healthcare Management / Hospitality Management or related field.
• 3+ years of experience in a hospital/clinic, hotels, or other healthcare setup in a similar role.
• Strong communication and interpersonal skills.
• Ability to multitask and handle stressful situations effectively.
• Proficiency in hospital management software and Microsoft Office.

Preferred Skills:

• Experience in an eye hospital or ophthalmology setup is a plus.
• Leadership qualities with problem-solving abilities.
• Patient-centric approach with a focus on service excellence.

Application Closing Date
31st March, 2026.