IT Support at Bosak Microfinance Bank Limited

Bosak Microfinance Bank Limited was incorporated in December 2009 with the business objective of providing financial service to micro clients who were excluded from the mainstream financial system. It commenced operations in June 2010 upon obtaining a Unit Microfinance Banking License from the Central Bank of Nigeria. It later obtained a State Microfinance Banking License in 2016.

Bosak Microfinance Bank Limited’s financial inclusion effort focuses on promoting savings culture, access to credit facilities for income-generation purposes and reducing vulnerability to risk through micro insurance.

The Bank’s major strategic focus employs the group lending methodology in its operations with a leaning towards women. It believes in the commitment of women folk to work hard and help their families conquer poverty. As such, more than 95% of the Bank’s lending activities focuses on women. The success of the bank’s group lending activities largely depends on group solidarity and cohesion.

We are recruiting to fill the position below:

Job Title: IT Support

Location: Ikeja, Lagos
Employment Type: Full-time

Key Responsibilities

• Provide first-level technical support for hardware, software, and network issues
• Respond to helpdesk tickets, phone calls, and emails in a timely manner
• Install, configure, and maintain desktops, laptops, printers, and mobile devices
• Troubleshoot system and network problems
• Set up user accounts and manage access permissions
• Maintain IT documentation and asset inventory
• Perform routine system updates and backups
• Support remote users via remote desktop tools
• Escalate complex technical issues to senior IT staff when necessary
• Ensure security protocols and data protection policies are followed.

Required Qualifications

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field
• Proven experience in IT support or technical helpdesk role
• Strong knowledge of Windows, macOS, and common business software
• Basic understanding of networking (LAN, WAN, TCP/IP)
• Familiarity with Microsoft 365 and Active Directory
• Excellent troubleshooting and problem-solving skills
• Strong communication and customer service skills.

Preferred Qualifications:

• IT certifications (CompTIA A+, Network+, Microsoft certifications)
• Experience with ticketing systems
• Knowledge of cybersecurity best practices
• Experience supporting remote or hybrid environments

Key Skills:

• Technical troubleshooting
• Time management
• Attention to detail
• Customer service orientation
• Team collaboration
• Documentation skills.

We offer the following Benefits

• Salary: N100,000 – N140,000 Monthly.
• HMO
• Constant Training and Development
• Leave & Passage Allowance
• 13th Month.

Why Work with Bosak Microfinance Bank Limited?

• If you desire to work in an organization where employee motivation is key and passion is rewarded, then Bosak MFB might be the place for you.
• We are committed to building an open and rewarding work environment where all employees have equal opportunities for growth to realize their full potential.
• Our remuneration and employee welfare packages are among the best in the industry.

Application Closing Date
31st March, 2026.