Customer Service Officer at Smart Partners Consulting Limited (SPCL)

Smart Partners Consulting Limited (SPCL) is an indigenous consulting firm poised on the business model of collaboration to provide professional services of Human Resources and Business Strategy to different companies in various sectors of Nigeria’s economy. It was incorporated in July 2013. Our idea of collaboration and partnership involves the synergy of tested experts in the market place to research, identify and proffer solutions to the ever dynamic needs of our Clients.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lekki Phase 1, Lagos
Employment Type: Full-time
Work Mode: Monday - Saturday

Job Summary

• The Customer Service Officer is responsible for delivering exceptional client experience through prompt response, issue resolution, and professional engagement.
• The role requires strong interpersonal skills, emotional intelligence, product knowledge, and the ability to manage customer interactions efficiently while maintaining a polished and presentable appearance.

Key Responsibilities

• Attend to customer inquiries (walk-in, phone, email, and digital platforms) promptly and professionally.
• Demonstrate effective communication—clear, articulate, and courteous responses at all times.
• Practice active listening to fully understand customer needs and concerns before responding.
• Apply strong problem-solving ability to resolve complaints and escalate appropriately when required.
• Maintain patience and emotional control, especially in high-pressure or difficult customer situations.
• Uphold high standards of professionalism in conduct, appearance, and communication.
• Manage and de-escalate complaints using sound conflict resolution techniques.
• Maintain thorough product and service knowledge to provide accurate information and recommendations.
• Ensure efficient time management to handle multiple customers and tasks effectively.
• Promote a positive attitude that enhances customer satisfaction and brand perception.
• Maintain a smart, well-groomed, and presentable appearance consistent with company standards.

Requirements

• Minimum of OND / HND / BSc in any related field.
• 3–4 years’ experience in customer service or front desk role.
• Excellent verbal and written communication skills.
• Strong interpersonal and emotional intelligence skills.
• Presentable, confident, and customer-oriented personality.

Salary
N150,000 monthly.

Application Closing Date
14th March, 2026.