Head of Operations & Business at NexusHR Group

NexusHR Group is recruiting suitable candidates to fill the position below:

Job Title: Head of Operations & Business

Location: Lagos
Employment Type: Full-time

Description

• The Head of Operations & Business Performance is responsible for driving end-to-end operational excellence, business performance execution, and supply-chain reliability across MedStock, Medbury’s pharmaceutical distribution, stock-financing, and supply-optimization business unit.
• This role acts as the strategic and operational engine of MedStock, overseeing procurement cycles, inventory flow, warehousing, logistics, partner operations, performance management, and financial efficiency.
• The position ensures that products move seamlessly from suppliers, warehouses, facilities, patients, while maintaining accuracy, speed, compliance, customer satisfaction, and profitability.
• The role requires strong operational leadership, data-driven decision-making, risk management, and cross-functional coordination to deliver MedStock’s mission of enabling uninterrupted pharmaceutical access across public and private health facilities nationwide.

Key Responsibilities
Strategic & Operational Leadership:

• Translate MedStock’s business objectives into executable operational strategies.
• Lead expansion initiatives including new facilities, warehouse scaling, and partner onboarding.
• Set and manage KPIs, performance targets, and scorecards for all operational units.
• Drive continuous improvement, operational optimization, and cost-efficiency across the value chain.

Supply Chain Management & Operational Execution:

• Oversee end-to-end supply chain operations including procurement, warehousing, distribution, inventory control, and facility-level operations.
• Ensure accurate and timely execution of monthly and quarterly procurement cycles.
• Supervise inventory planning, replenishment accuracy, cycle counts, batch tracking, and expiry management.
• Optimize picking, packing, dispatch, fleet utilization, routing, and last-mile delivery.
• Achieve strong product availability to support partner hospitals, DMAs, tertiary facilities, and private institutions.

Business Performance Management:

• Track operational performance metrics including COGS, stock turnover, collections cycle, cash flow impact, and overall contribution margin.
• Lead weekly and monthly business performance reviews with the Head of Business/COO.
• Ensure timely submission of reports, dashboards, and data analytics to support strategic decisions.
• Identify performance gaps and drive swift corrective actions across all operational lines.

Partner & Stakeholder Management:

• Oversee operational engagement with DMAs, state programs, tertiary hospitals, private hospitals, and institutional partners.
• Ensure high service levels, timely fulfilment, and continuous facility support.
• Collaborate with Sales & KAM to align stock levels, pricing, and fulfilment needs.
• Enhance supplier/vendor performance through active monitoring and negotiation support.

Compliance, Quality, Risk & Governance:

• Ensure 100% adherence to SOPs, GDP standards, regulatory guidelines (NAFDAC, PCN, FMoH), and audit expectations.
• Lead operational audits, stock counts, and discrepancy investigations alongside the Audit & Assurance team.
• Champion strong internal controls and operational discipline across all MedStock processes.
• Implement business continuity, risk mitigation, safety, and HSE protocols.

Technology, Systems & Process Optimization

• Drive ERP/WMS utilization to ensure data accuracy, inventory visibility, and process automation.
• Work with IT to implement digital tools for forecasting, dashboards, and workflow optimization.
• nsure 100% accurate and real-time data capture across all operational channels.

Leadership & People Development:

• Lead and develop warehouse, logistics, inventory, and field operations teams.
• Build supervisory and managerial capabilities within the operations structure.
• Conduct performance appraisals for all direct and indirect reports.
• Promote a culture of discipline, accountability, teamwork, and high operational standards.

Qualifications

• Interested candidates should possess a Bachelor`s Degree with 8 - 10 years experience.

Application Closing Date
31st March, 2026.

How to Apply
Interested and qualified candidates should send their introduction message and CV to: nexushrgroup@gmail.com using the Job Title as the subject of the email.