Director, Relationship Management (French Speaking) at S&P Global Commodity Insights

At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value. We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.

S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.

We are recruiting to fill the position below:

Job Title: Director, Relationship Management (French Speaking)

Job ID: 319551
Location: Abuja, Nigeria
Job type: Full-time
Category: Sales
Grade Level (for internal use): 12

The Role

• The Director, Relationship Management is a non-sales position which leverages knowledge of the Commodities Industry, both hard and soft with a focus on energy to enhance relationships with customers and help them realize bottom line benefits from the use of S&P Global products. 
• Due to the breadth of knowledge the Director, Relationship Management brings to the client relationship, they are seen by the client as the guardian of the strategic client relationship, orchestrating the deployment of corporate-wide resources to provide value to S&P Global Global Majors Accounts. 

The Impact

• The Director, Relationship Management is responsible for the development and maintenance of long-term relationships with a defined client base to ensure a high level of client satisfaction and will influence the broader adoption of existing and new services as well as the retention of existing business.
• The Director, Relationship Management must also provide actionable client feedback that will enhance S&P Global CI products and services to earn client business. 

Responsibilities
Managing Account Relationship:

• Take ownership of the overall client experience with S&P Global, ensuring satisfaction and engagement.
• Balance strategic oversight with day-to-day account management to optimize client interactions.
• Work with Account Manager and specialists to ensure alignment on commercial strategy and value proposition,
• Build and nurture meaningful, long-lasting relationships with key stakeholders and influential contacts.
• Navigate client organizations effectively, leveraging internal cross-functional resources to deliver value.
• Maintain continuous, collaborative communication with clients to gather strategic insights, understand their challenges, and identify unrecognized issues, providing tailored solutions.
• Coordinate with various functions and third parties to ensure service levels and value-added offerings meet client expectations.
• Act as a broker of S&P Global capabilities and services, advocating for client needs internally and facilitating collaboration among sales and other departments to achieve shared goals.
• Analyze client usage of products and services, helping to define potential use cases and enhancements to better serve client needs.
• Monitor and report on the health of relationships with Global Major Accounts.

Lead Generation - Driving Increased Usage and Adoption of New Service:

• Play a pivotal role in the initial sales cycle by researching client businesses, identifying and qualifying leads, and collaborating with the Commercial Manager to negotiate and close opportunities.
• Promote S&P Global CI services and identify new product development needs by engaging with customer organizations to understand their requirements and contribute insights for product launches and marketing strategies.
• Identify and pursue cross-selling and upselling opportunities.
• Generate interest in trials and demonstrations, facilitating presentations and connecting appropriate customer contacts involved in product discussions or testing.

Retention:

• Collaborate closely with Commercial Managers to ensure client retention.
• Proactively prevent cancellations and mitigate risks by ensuring clients derive ongoing value from S&P Global CI services.
• Work with Commercial Managers, Support, and other functions to enhance usage and foster broad adoption of enterprise-wide licenses, thereby maintaining client loyalty.

Reporting:

• Communicate potential client and market shifts, changes, or reactions, along with client needs, to relevant stakeholders.
• Monitor and report on usage levels of S&P Global CI services.
• Collaborate across regional boundaries with other Relationship Managers to ensure consistent and effective execution of the client Account Plan.
• Provide updates on status, risks, opportunities, and product development needs.
• Maintain up-to-date records in the CRM system.

Required Qualifications

• Fluency in both French and English is essential. The candidate must possess excellent verbal and written communication skills in both languages to effectively engage with clients and stakeholders.
• This position is not eligible for sponsorship. Candidates must possess the necessary work authorization to be eligible for employment without the need for sponsorship or assistance.
• Ideally 10+ years experience in managing major or complex accounts, preferably within a commodity or financial information provider context.
• Comprehensive understanding of the energy industry, including familiarity with front, mid, and back-office functions, as well as analyst roles.
• Prior experience with S&P Global CI products is preferred; experience with Reuters, Bloomberg, GlobalView, DTN, or other real-time services is also advantageous.
• Exceptional communication and presentation skills (both verbal and written), with the ability to distill, summarize, and interpret information to enhance client relationships.
• Demonstrated leadership in managing multinational global and/or strategic accounts, with cultural awareness and regional experience.
• Superior customer relationship management skills, with a proven ability to develop relationships at multiple levels within strategic accounts.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online