Front Desk Customer Service Officer at Uniccon Group of Companies

Uniccon Group of Companies is a leading technology conglomerate driving Africa's digital transformation through innovation and cutting-edge solutions. Our subsidiaries span across AI, robotics, drone tech, telemedicine, enterprise software, and education—positioning us at the forefront of Africa's tech revolution.

Founded with the vision of building a smarter and more connected world, we’ve consistently delivered tailored, groundbreaking advancements that empower businesses, individuals, and governments alike. Through research, development, and sustainability, we remain committed to pushing the boundaries of technology in Africa and beyond.

We are recruiting to fill the position below:

Job Title: Front Desk Customer Service Officer

Location: Mabushi, Abuja (FCT) 
Employment Type: Full-time

Job Summary

• The Customer Experience and Service Officer is the first point of contact for clients and visitors.
• The role is responsible for delivering excellent customer service, managing front-desk operations, handling customer inquiries, and ensuring a professional brand image for the company.
• The officer will also support basic administrative and customer support functions in a fast-paced ICT environment.

Key Responsibilities
Front Desk & Client Relations:

• Serve as the first point of contact for walk-in clients, visitors, and partners.
• Welcome and attend to customers courteously and professionally.
• Direct visitors to the appropriate departments or personnel.
• Maintain a clean, organized, and professional front desk environment.

Customer Service & Support:

• Respond to customer inquiries via phone calls, emails, and in-person visits.
• Log customer complaints, requests, and feedback accurately.
• Escalate technical or service issues to the appropriate internal teams.
• Follow up with customers to ensure issues are resolved satisfactorily.
• Maintain customer service records and interaction logs.

Administrative Support:

• Manage incoming and outgoing correspondence.
• Schedule appointments and manage meeting calendars.
• Maintain front office documentation and filing systems.
• Support basic data entry and reporting tasks.
• Assist with office coordination and customer communications.

Brand & Image Management:

• Represent the company’s brand values and professionalism at all times.
• Ensure customers have a positive first impression of the company.
• Communicate clearly and confidently about company products and services.

Required Qualifications

• Minimum of OND/HND/BSc in Business Administration, Mass Communication, Marketing, or related discipline.
• Minimum of 3 years proven experience in a customer service or front desk role (preferably in an ICT or service-based company).
• Strong verbal and written communication skills in English.
• Good computer literacy (MS Office, email systems, basic CRM tools).

Required Skills & Competencies:

• Excellent customer service and interpersonal skills.
• Professional appearance and confident demeanor.
• Strong problem-solving and conflict-handling ability.
• Good organizational and multitasking skills.
• Ability to work under pressure in a fast-paced environment.
• High level of integrity, discretion, and reliability.
• Basic understanding of ICT products and services is an advantage.

Personal Attributes:

• Polite, friendly, and emotionally intelligent.
• Smart, well-presented, and articulate.
• Proactive and customer-focused mindset.
• Team-oriented with a positive attitude.

Working Conditions:

• Full-time, office-based role.
• May require occasional weekend or extended hours depending on operational needs.

Remuneration

• Competitive salary based on experience and qualifications.
• Benefits: (Insert applicable benefits – health insurance, pension, leave, etc.).

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: hr@uniccongroup.com using the job title as the subjects of the email.