Digital Sales & Support Officer at Fort Knox Outsourcing

Fort Knox Outsourcing is poised to serve the growing need of businesses in Nigeria By helping them to reap the economic, strategic and operational benefits offered by outsourcing. We act as a “Third Party Service Provider” that Source, Select, and Second employment ready workforce in line with client specifications to meet their talent needs as quickly as possible.

We are recruiting to fill the position below:

Job Title: Digital Sales & Support Officer

Location: Lagos
Employment Type: Full-time

Key Responsibilities
Customer Engagement & Support:

• Respond promptly to customer inquiries via WhatsApp, Instagram, Facebook, email, and website chat.
• Provide accurate information about products, pricing, availability, and delivery timelines.
• Handle customer complaints and resolve issues professionally.
• Follow up with customers to ensure satisfaction and encourage repeat business.

Online Sales & Order Processing:

• Convert inquiries into sales through persuasive communication.
• Process and confirm customer orders accurately.
• Coordinate with logistics/operations to ensure timely order fulfillment.
• Track and update customers on order status.

Digital & Administrative Duties:

• Maintain records of customer interactions and sales transactions.
• Update product listings, pricing, and promotional offers when required.
• Assist in managing online promotions and campaigns.
• Provide weekly sales and customer engagement reports.

Requirements

• Minimum of OND / HND / B.Sc in Marketing, Business Administration, or related field.
• 1–3 years experience in online sales, customer service, or digital support role.
• Strong written and verbal communication skills.
• Ability to close sales and handle objections confidently.
• Familiarity with social media platforms and e-commerce tools.
• Basic knowledge of Microsoft Excel / Google Workspace.
• Must be organized, responsive, and customer-oriented.

Salary
N130,000 per month. 

Application Closing Date
30th March, 2026.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@fortknoxoutsourcing.com using Job title and location as the subject of the mail.