Customer Service Representative (Ticketing & Parcel Services) at GUO Transport Services Company Limited - 3 Openings

Founded in 1980, GUO Transport Company Ltd. is a division of G. U. Okeke & Sons Ltd. A household name in the transportation industry and one of the largest provider of intercity and interstate transportation, serving more than 200 destinations across Nigeria and West Africa with a modern, environmentally friendly fleet. The company has become an icon in the transportation industry, providing safe, enjoyable and affordable travel to millions of passengers annually. While GUO transport Co. is well known for its regularly scheduled passenger service, nationwide logistics solutions.

We are recruiting to fill the position below:

Job Title: Customer Service Representative (Ticketing & Parcel Services)

Locations: Awka, Nnewi and Ekwulobia - Anambra
Employment Type: Contract

Responsibilities
Transport / Passenger Services Duties

• Check and confirm passenger payments for tickets and luggage.
• Issue boarding passes to passengers.
• Attend to ticket inquiries and resolve customer issues promptly.
• Receive and process payments from passengers and cargo clients.
• Keep accurate records of all payments and reconcile with the Finance team.
• Make boarding announcements and communicate any delays or changes.
• Respond to customer feedback within agreed timelines.
• Communicate professionally with customers at all times (clear, polite, and error-free).
• Follow up with relevant departments to resolve customer requests and complaints quickly.
• Suggest better ways to improve customer service and operations.

Logistics / Parcel Operations Duties:

• Receive, track, and record all incoming parcels.
• Ensure parcels are safely and properly stored.
• Monitor and account for all parcel inventory.
• Prepare regular parcel inventory and operational reports.
• Ensure parcels are properly packaged to prevent damage.
• Supervise loading, offloading, and storage of parcels.
• Update parcel movements on the company tracking system in real time.
• Report any delays or parcel issues immediately.
• Coordinate drivers to ensure timely and efficient deliveries.

Work schedule for this job role is as stated below:

• 5:00am-1:30pm (morning shift)
• 1:00pm-8:00pm (Afternoon shift)
• Mondays to Sundays with one day off every week.

Salary
N100,000 monthly.

Application Closing Date
18th March, 2026.