Customer Care Representative (Kaduna) at Mshel Homes Limited

Mshel Homes Limited is a real estate development and marketing company incorporated in 2018 with a unique vision to be the leading real estate company in Nigeria, with an outstanding reputation for honesty, integrity and impeccable customer service.

At Mshel Homes Limited our mission is to create a lifetime relationship with our clientele by deliverying property solutions through innovative and technological driven processes that caters to your real estate needs whilst adhering to the highest standards, systems and performance goals necessary to achieving your dreams.

We are recruiting to fill the position below:

Job Title: Customer Care Representative

Location: Kaduna
Job type: Full-time (Onsite)

Job Summary

• We are seeking a highly motivated and skilled Customer Service Representative (CSR) to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service, handling inbound/outbound calls, driving sales, and maintaining strong client relationships.
• This role requires a blend of customer support expertise, persuasive communication, and sales acumen to ensure customer satisfaction and revenue growth.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
• Resolve customer complaints, provide solutions, and escalate issues when necessary.
• Maintain accurate records of customer interactions and transactions.
• Educate customers on products/services and assist with order processing, returns, and refunds.
• Conduct outbound calls to potential and existing customers to promote products/services.
• Identify customer needs, recommend solutions, and close sales opportunities.
• Achieve and exceed monthly/quarterly sales targets.
• Follow up on leads and nurture prospects through the sales funnel.
• Build and maintain long-term relationships with clients to foster loyalty and repeat business.
• Proactively engage clients to understand their needs and offer personalized solutions.
• Gather customer feedback and share insights with the marketing/sales teams.
• Update CRM systems with customer details, sales activities, and follow-ups.
• Prepare and submit sales/customer service reports as required.
• Collaborate with cross-functional teams to improve service delivery and sales strategies.

Required Skills & Qualifications

• Bachelor’s Degree in Business, Marketing, or related field preferred
• 3+ years of experience in customer service, telesales, or client relations.
• Proven track record of meeting/exceeding sales targets.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Persuasive and confident phone demeanor with a sales-driven mindset.
• Proficiency in CRM software (e.g., Salesforce, Zoho) and Microsoft Office Suite.
• Ability to multitask, prioritize, and work under pressure.
• High emotional intelligence and patience in handling difficult customers.

What We Offer

• N150,000 - N200,000 / Month and performance-based incentives.
• Competitive salary and performance-based incentives.
• Career growth and professional development opportunities.
• Work in a dynamic and innovative real estate company.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: hr@kaduna.mshelhomes.com using the Job Title as the subject of the email.