IT Assistant at Yiaga Africa

Yiaga Africa is a non-profit civic hub of change-makers committed to promoting democratic governance, human rights, and civic engagement. Based in Abuja, Nigeria, Yiaga Africa conducts in-depth research, analyzes democratic and governance issues, develops practical solutions, and empowers citizens to drive change in their communities. The organization has a presence in all 36 states and 774 LGAs of Nigeria and implements innovative programs to promote active citizenship, protect human rights, and deepen democracy.

Yiaga Africa fosters a diverse, vibrant, and inclusive workforce. We encourage applications from young women and persons with disabilities. All applications are treated with strict confidentiality. We do not tolerate any form of sexual exploitation, harassment, abuse, or discrimination. Selected candidates will undergo thorough background checks and training.

We are recruiting to fill the position below:

Job Title: IT Assistant

Location: Abuja
Employment Type: Contract
Department: IT
Post Level: Support
Languages Required: English
Duration of Initial Contract: Six(6) Months (Extendable)

Background

• As part of its digital transformation and operational efficiency goals, Yiaga Africa is seeking an exceptional IT Assistant to support its IT infrastructure and lead initiatives that improve internal systems and data security. The role will support the organization's strategic objectives by ensuring the smooth operation of all IT-related services and platforms.
• If you are an experienced and innovative IT professional ready to lead technology operations in a dynamic nonprofit organization, apply now!
• This is a full-time role for six(6) months initially, with the possibility of extension based on performance and funding. The role involves 40 hours of work per week and offers a competitive salary.

Duties and Responsibilities

• Assist in the design, update, and maintenance of Yiaga Africa’s websites, ensuring functionality and usability.
• Support installation, configuration, and routine maintenance of computer hardware, software, networks, and operating systems.
• Provide first-level technical support through the IT helpdesk, troubleshooting issues, and escalating complex cases when necessary.
• Support the implementation of data security measures, including system backups and access controls.
• Assist in enforcing IT policies, standards, and procedures across the organization.
• Monitor and maintain computer systems, printers, and other ICT equipment to ensure optimal performance.
• Maintain accurate and up-to-date inventory records of IT assets and equipment.
• Support compliance with data protection and cybersecurity guidelines through routine checks and updates.
• Assist staff in using digital collaboration tools such as Microsoft 365, Zoom, and Google Workspace.
• Help manage internal file-sharing platforms and cloud storage systems.
• Provide basic IT orientation and user support to staff as needed.
• Support automation and digitalization initiatives under supervision.
• Liaise with vendors and service providers for equipment servicing, repairs, or installations.
• Assist in maintaining internal platforms, databases, and information systems.

Required Skills and Experience

• Degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
• Minimum of 3 years’ relevant experience in IT support, systems administration, or technical development roles, preferably within an NGO or similar environment.
• Strong programming knowledge in one or more languages such as Python, JavaScript, PHP, Java, or C#, with the ability to develop, modify, and troubleshoot scripts, applications, or automation tools.
• Demonstrated ability to support and maintain both Windows and Mac OS environments.
• Proficiency in managing local and cloud-based servers, networks, and system infrastructure.
• Working knowledge of cybersecurity principles, secure coding practices, and data protection standards.
• Experience administering collaboration and productivity platforms such as Microsoft 365, Google Workspace, and virtual communication tools.
• Familiarity with databases, APIs, CMS platforms, and enterprise applications, including basic database querying or scripting.
• Hands-on experience in hardware troubleshooting, repairs, and IT asset lifecycle management.
• Strong analytical and problem-solving skills with keen attention to detail.
• Excellent communication skills with a strong user-support orientation.
• Relevant professional certifications (e.g., CompTIA, Cisco, Microsoft, AWS, or programming certifications) will be an added advantage.

Language Requirements:

• Fluency in written and spoken English. Proficiency in French and/or another Nigerian language is an advantage.

Competencies:
Corporate Competencies

• Demonstrates integrity and models the values of Yiaga Africa.
• Promotes the vision and mission of the organization.
• Embraces diversity and inclusion.

Functional Competencies
Knowledge Management:

• Shares knowledge and builds IT capacity among staff.
• Continuously updates technical knowledge in line with industry trends.

Operational Effectiveness

• Proven ability to resolve IT issues promptly and effectively.
• Strong grasp of network protocols, cybersecurity, and backup solutions.

Leadership and Self-Management

• Delivers results while working under pressure.
• Maintains composure and professionalism in high-demand situations.

Application Closing Date
27th February, 2026.