Training Specialist at Khenpro Global Services

Khenpro Global Services is a human capital organization based in Lagos, Nigeria. We provide human resources services to various clients in different sectors. Our Recruitment and Outsourcing Services have helped improve the efficiency and effectiveness of our clients' service delivery. Our main focus is to enhance client organizations by providing quality services on various aspects of their human resources, allowing the organization to focus on its core issues.

We are recruiting to fill the position below:

Job Title: Training Specialist 

Location: Mainland, Lagos
Employment Type: Full-time

Role Summary

• The Training Specialist is responsible for designing, delivering, and evaluating training programs that build operational excellence, product consistency, food safety compliance, and customer service standards across all outlets.
• The role ensures employees are equipped with the technical, behavioural, and brand-specific competencies required to drive performance, efficiency, and superior guest experience in a fast-paced QSR environment.

Key Responsibilities
Training Design & Development:

• Develop structured onboarding programs for new hires (frontline, kitchen, supervisors, and managers).
• Create training manuals, SOP guides, and visual learning materials for bakery, confectionery, and QSR operations.
• Translate operational procedures into practical, easy-to-follow training modules.
• Continuously update training content to reflect new products, processes, and equipment.

Operational Skills Training:
Deliver hands-on training on:

• Food preparation and production techniques
• Recipe adherence and portion control
• Equipment handling and maintenance
• Hygiene and food safety standards
• Speed of service and order accuracy
• Ensure uniformity of product quality across all locations.

Service Excellence & Brand Experience:

• Train staff on customer engagement, upselling, complaint resolution, and brand etiquette.
• Embed a culture of hospitality, cleanliness, and professionalism.
• Reinforce brand values through behavioural training.

Compliance & Food Safety:

• Conduct regular training on HACCP principles, sanitation, and workplace safety.
• Ensure teams comply with regulatory and internal quality standards.
• Support audit readiness through continuous education.

Performance Coaching & Capability Development:

• Identify skill gaps through store visits and performance observations.
• Coach outlet managers and supervisors on team leadership and productivity improvement.
• Implement refresher and remedial training where required.

Training Evaluation & Reporting:

• Track training effectiveness using KPIs such as productivity, wastage reduction, customer feedback, and operational consistency.
• Prepare training reports and recommend improvements.
• Maintain accurate training records and certification logs.

New Store Opening Support:

• Lead training rollouts for new outlet launches.
• Prepare teams for operational readiness before store opening.
• Standardize culture and processes from day one.

Key Requirements

• Bachelor’s Degree in Hospitality Management, Food Science, Business Administration, or related field.
• 3–6 years’ experience in Training, L&D, or Operations within abakery, confectionery, or QSR environment.
• Strong understanding of food production processes and multi-outlet operations.
• Experience developing SOP-based training systems.
• Excellent facilitation, coaching, and presentation skills.
• Strong interpersonal skills with the ability to influence frontline teams.
• Knowledge of food safety standards and operational compliance.
• Ability to travel frequently between outlets.

Core Competencies:

• Operational Excellence Mindset
• Coaching & People Development
• Attention to Detail & Product Consistency
• High Energy & Execution Focus
• Communication & Engagement Skills
• Process Standardization
• Problem-Solving in Fast-Paced Environments.

Application Closing Date
30th March, 2026.

How to Apply
Interested and qualified candidates should send their CV to: hr@khenpro.com using the job title as the subject of the mail.