Specialist, Field Operations at DHL Global Forwarding Nigeria Limited

At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers - helping them deliver better results everyday.

We are recruiting to fill the position below:

Job Title: Specialist, Field Operations

Job Ref.: AV-336465
Location: Muritala Muhammed Int`l Airport, Ikeja - Lagos
Job type: Full-time

The purpose of this role

• To report and analyze business related activities in ACS, supporting Senior Management in decision making
• To conduct root-cause analysis for service performance issues and identify improvement opportunities
• To support First Choice projects in business areas such as Capacity planning, connectivity improvement, revenue management

Key Tasks

• Creation and analysis of diverse reports/ dashboards/ scorecards using multiple data sources and multiple data analysis tools to address complex operational questions, supporting our ACS Service Quality/Network Operations functional Teams and monitoring 3rd Party Handling.
• Production of ad-hoc reports as requested by Senior Management
• Identifying the needs for new data according to business requirement
• Documenting, obtaining approval and logging Change Request to the created content
• Maintenance and enhancement of existing reports
• Acting as Data steward/champion for ACS Global related digitalization reporting (ex. Power BI)
• Ensuring adherence to data policies and standards within the ACS Community
• Ongoing support for the users of the information at all levels of seniority and across multiple functions (E.g. Global / Regional/ Country decision makers, A·ACS Sales, ACS Capacity, Net Ops functions)
• Creation of documentation to enable effective communication to user community
• User acceptance testing and implementation support to ensure quality is maintained
• Technical support with all Global ACS Departments
• Administrative support with projects, such as performance measurement, keeping stakeholders appraised of status and raising notifications where necessary
• Providing new and creative solutions to enhance our product portfolio
• Creation of communication material and presentations for the ACS community
• Organize trainings to help all ACS departments understanding how to use the tools, so they are able to make right business decision quickly and accordingly
• Continuing to learn new software development and data analysis skills in order to maintain certification and provide the highest quality business support
• Conduct and support project management/ First Choice initiatives .

Educational Qualifications

• University degree in Engineering, Economics, or Science or equivalent practical education (preferably Data focused mindset) 

Expected Years of Experience

• 3+ years as business/data analyst role or higher 
• Global, Regional or country experience 
• Familiarity with DHL ACS, KPIs specific to the cargo industry, Global SOP and IT/Reporting systems  
• Demonstrable software user experience 
• Advanced statistical analysis skills with the ability to analyse data, identify trends and formulate proposals 
• Strong problem solving and reasoning skills 
• Excellent understanding of internal ACS DHL data and IATA messaging 
• Collaborative approach with variety of cultures 
• Cross functional outlook 
• Advanced Microsoft Office, Microsoft ACCESS, Cognos Report Studio skills, knowledge of Tableau and Power BI is an aadvantage 
• SQL / Teradata competency 
• Ability to train and share expertise from both an OPS and technical point of view 
• Team-player but with the confidence to act independently 
• Resilience to cope with pressure in terms of multi-tasking and short-term deadlines 
• Project and field experience 
• Awareness and interest in SQ opportunities and challenges 
• Strong Communication Skills: Being able to effectively communicate complex ideas and solutions to both technical and non-technical team members or stakeholders. 
• Critical Thinking: Ability to break down complex problems into simpler, manageable parts and develop viable solutions. 

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online