Technical Integrations Lead (API Specialist) at Fincra - Remote

Fincra is a payment infrastructure for fintechs, platforms and global businesses. Fincra provides payments solutions that enables businesses to accept payments securely, make payouts globally and scale your business across borders.

We are recruiting to fill the position below:

Job Title: Technical Integrations Lead (API Specialist)

Location: Nigeria (Remote)
Employment Type: Full-Time
Department: Global Payment Systems
Reporting To: GPS Engineering Lead

Role Overview

• This role will act as the primary technical bridge for developers integrating our API infrastructure, ensuring seamless implementations and reducing friction during the critical "integration-to-production" phase.

Responsibilities
What you will be doing everyday:

• Integration Support: Provide deep-dive technical assistance to partners during API integration.
• API Documentation: Improve and maintain API reference and technical guides for all use cases.
• Bug Triaging & Feedback: Identify, reproduce, and report API bugs and DX friction points back to core engineering.
• Technical Sales & Solution Architecture: Diagnose complex customer requirements, map them to specific API solutions, and provide the technical validation needed to guide business stakeholders toward a confident decision

Minimum Requirements
Technical Skills: 

• Expert proficiency in Node.js and TypeScript; deep understanding of REST API architectures; experience debugging complex API request/response cycles; ability to write "unbreakable" sample code.
• Minimum of 5 years experience in relevant field.

Behavioral Competencies:

• Extreme patience and technical empathy; high agency in hunting down edge-case bugs; clear communication when explaining complex infrastructure constraints.

 Success Metrics:
Objective - Integration Efficiency

• Metric: Mean Time to Resolution (MTTR) for integration tickets
• Target: 24-hour resolution for Tier 1 technical hurdles.

Objective - Escalation Reduction:

• Metric: Knowledge Base Effectiveness
• Target: Reduce the volume of technical support escalations by >= 20% through the creation of targeted troubleshooting guides, and API documentation improvements.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online