SME Business Officer at Zedcrest Capital Limited

Zedcrest Capital is a full service capital management firm, with core interests in fixed income securities trading, asset management and proprietary investments.

We are recruiting to fill the position below:

Job Title: SME Business Officer

Location: Lagos
Job type: Full-time

Job Summary

• The SME Business Officer supports SME business development activities by assisting with client sourcing, onboarding, documentation, and customer engagement.
• The role focuses on executing assigned sales and operational tasks, supporting portfolio performance, and delivering a positive customer experience under the guidance of an SME Business Associate, while adhering to company policies and risk guidelines.

Responsibilities
Business Development & Client Support:

• Support the sourcing and onboarding of eligible SME clients within assigned locations.
• Promote SME loan products to prospective and existing clients as assigned.
• Maintain basic client relationships and escalate complex client needs to the SME Business Associate.

Credit & Documentation Support:

• Collect, collate, and validate required client documentation in line with approved checklists.
• Support client profiling and data capture for loan applications.
• Ensure timely submission of complete documentation to support credit review and approvals.

Portfolio Support:

• Support the monitoring of assigned SME accounts and repayment schedules.
• Follow up with clients on documentation gaps, repayment reminders, and routine inquiries.
• Escalate early warning signs and delinquency risks promptly to supervising officers.

Customer Experience:

• Engage SME clients professionally and courteously at all times.
• Respond to basic client inquiries and ensure issues are resolved or escalated appropriately.
• Support a smooth customer journey during onboarding and loan servicing stages.

Reporting & Compliance:

• Prepare and submit assigned daily and weekly activity reports.
• Maintain accurate and up-to-date records in CRM and loan management systems.
• Ensure compliance with company policies, procedures, and ethical standards.
• Support recovery and collections activities as assigned.

Qualifications

• Bachelor’s Degree in Business, Finance, Economics, or related fields.
• 0 - 2 years experience in sales or customer service.

Requirements:

• Basic understanding of SME lending and sales processes.
• Good communication and interpersonal skills.
• Strong attention to detail and follow-through.
• Ability to meet assigned targets and timelines.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online