Customer Service Officer (Male) at Kheir Industry & Trade Limited

Kheir Industry & Trade Limited is focused on providing quality products that enhances consumers experiences. Consumers needs are identified through researching, gathering and analyzing data that best describe current needs and trends. The company’s holding group “Golden Phoenix” is always on the lookout internationally for products’ manufacturers that fulfill the customers and consumers needs. Products are made available to KHEIR INDUSTRY & TRADE LTD via its’ holding group “Golden Phoenix” that handles international purchasing for all its subsidiaries. Products are marketed, sold and distributed using top of the line tools, techniques and technologies, ensuring optimum product visibility, distribution and performance.

We are recruiting to fill the position below:

Job Title: Customer Service Officer (Male)

Location: Apapa, Lagos
Employment Type: Full-time

Job Description

• We are seeking a Customer Service Officer to support our customer service operations by providing timely, accurate, and professional assistance to customers.
• The ideal candidate will handle customer inquiries, process orders, resolve complaints, and ensure a positive customer experience while working closely with internal teams to support smooth service delivery.

Key Responsibilities

• Handle customer inquiries via phone, email, and other communication channels in a professional manner.
• Process customer orders and provide updates on order status and delivery timelines.
• Liaise with sales, warehouse, and logistics teams to resolve customer issues promptly.
• Receive, document, and resolve customer complaints and service-related concerns.
• Support returns processing and customer account reconciliation where required.
• Maintain accurate records of customer interactions and transactions.
• Follow company policies and procedures in all customer service activities.
• Contribute to continuous improvement of customer service processes through feedback and reporting.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 1 - 2 years of experience in a customer service or sales operations role.
• Experience working in a structured or fast-paced environment is an advantage.
• Proficiency in Microsoft Excel and familiarity with CRM or ERP systems is required.
• Male preferred (for gender balance).
• Strong communication, critical thinking, and problem-solving skills.
• Well-organized, detail-oriented, and able to work independently with minimal supervision.
• Customer-focused mindset with a positive and professional attitude.

Application Closing Date
16th March, 2026.

How to Apply
Interested and qualified candidates should send their CV to: hr@kheir.trade using "Customer Service Officer" as the subject of the email.