Telesales Specialist at Seedbuilders Innovation Hub

Seedbuilders is a leading Information, Communication, and Technology Company, Technology and Innovation Ecosystem Contributor, Coworking Partner, leading Digital skills and ICT training provider, Human Capacity Development Specialist, and Advisory firm in Nigeria that offers services to the public, private, and developmental sectors.

We are recruiting to fill the position below:

Job Title: Telesales Specialist

Location: Wuse 2, Abuja (FCT) 
Employment Type: Full-time

Job Summary

• We are seeking a results-driven and customer-focused Telesales Specialist to join our team.
• The successful candidate will be responsible for generating sales through high-volume inbound and outbound calls, qualifying leads, managing customer relationships, and promoting our products and services.
• This role requires excellent communication skills, strong persuasive abilities, and a commitment to achieving sales targets while delivering outstanding customer service.

Key Responsibilities

• Daily outbound and inbound telephone calls to persuade customers to purchase companies' products and services to achieve sales targets using scripts.
• Qualify leads generated from marketing campaigns and convert them into viable sales opportunities.
• Call existing and potential customers to persuade them to purchase company products and services.
• Manage customer accounts, process purchases and promptly resolve customer complaints.
• Engage and retain prospects and clients through account management and customer relationship management databases.
• Generate promising leads for the outside sales and business development teams.
• Maintain an accurate record of all calls made and received while liaising with the appropriate departments to resolve customer complaints promptly.
• Engage in pre-sales, during service, feedback and after sales telephone follow up with clients to make sure they receive the promised service and offer referrals to family and friends.
• Engage in cross-selling and up-selling our products and services.
• Managing customer accounts by ensuring that existing customers remain satisfied with company products and services and handle grievances to preserve the company's reputation.
• Developing and sustaining solid relationships with customers to encourage repeat business.
• Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs, market analysis and preferences.
• Represent Seedbuilders externally, raising awareness of our brand and creating opportunities for meaningful engagement with key stakeholders within the wider ecosystem.

Required Qualifications & Experience

• Bachelor's Degree in a related field.
• Minimum of 2-5 years proven experience in telesales, telemarketing, or customer service.
• Experience using CRM systems and sales tracking tools.
• Strong verbal communication and persuasion skills.
• Excellent negotiation and closing abilities.
• Target-driven with a proven track record of meeting or exceeding sales goals.
• Strong customer service orientation.
• Ability to handle objections and resolve complaints professionally.
• Good organizational and time management skills.
• High level of resilience, confidence, and adaptability.

Salary
N200,000 - N300,000 monthly, plus 2% commission on sales.

Application Closing Date
31st March, 2026.