Field Support Officer at Getpayed Technology Solutions Limited - 11 Openings

Getpayed is a banking and payment solutions company that provides a reliable, efficient and secure digital payment experience in Nigeria and beyond.

We are recruiting to fill the position below:

Job Title: Field Support Officer

Locations: Adamawa, Bauchi, Benue, Gombe, Jigawa, Kebbi, Nasarawa, Niger, Taraba, Yobe, and Zamfara
Employment Type: Contract
Work Mode: Field / Remote Reporting

Role Summary

• The Field Growth Officer / Field Support Officer will be responsible for supporting deployed POS
• terminals, improving merchant retention, and ensuring optimal terminal performance across
• assigned territories.
• This role combines mostly operations support, relationship management
• and field sales in some instances to grow and stabilize GetPayed’s POS network.

Key Responsibilities
Merchant Support & Retention:

• Provide timely, on-field and remote support to assigned merchants and agents for device-related and transaction-related issues.
• Serve as the first point of contact for merchants within assigned regions.
• Proactively engage merchants to reduce churn and improve terminal utilization.
• Educate merchants on best practices to increase transaction volumes.

Performance Monitoring & Optimization:

• Monitor assigned terminals using the transaction and terminal dashboard.
• Track transaction volumes, uptime, and inactivity trends.
• Identify underperforming or dormant terminals and take corrective actions.

Field Operations & Reporting

• Conduct routine field visits to merchant locations.
• Submit weekly activity, support, and performance reports.
• Escalate unresolved issues within defined SLA timelines.

Merchant & Agent Acquisition

• Source, onboard, and activate new merchants and POS agents.
• Conduct KYC, documentation, and activation processes.
• Support terminal deployment and go-live activities.

Team Collaboration & Continuous Learning:

• Participate in weekly team syncs and monthly training workshops.
• Complete required LMS and product training programs.
• Share field insights and best practices with the broader team.

Requirements

• Minimum of OND in any related field.
• Must reside within assigned operational locations.
• Strong communication, interpersonal, and basic sales/marketing skills.
• High field mobility and willingness to support merchants on-site.
• Basic smartphone and app usage proficiency.
• Willingness to learn, adapt, and contribute to business growth.

What Success Looks Like (KPIs):

• Increased transaction volume across assigned terminals
• Reduced merchant churn in assigned territory
• Faster issue resolution times
• Consistent new merchant and agent acquisition
• Improved terminal uptime and activity levels

Remuneration

• Base Salary: N100,000
• Additional Benefits
• Transport allowance- 30k
• Airtime allowance -5k.
• Commissions on merchant acquisition
• Retention and performance bonuses
• Training and career development.

Application Closing Date
21st March, 2026.