Customer Experience Representative (CER) at Total Child School

Total Child School is a co-educational Nursery, Primary and Secondary School. The school is sited at a serene location providing a beautiful, natural and highly conducive atmosphere for learning. The School promises every child a privileged, purposeful, enriching, very enjoyable and memorable school life.

We are recruiting to fill the position below:

Job Title: Customer Experience Representative (CER)

Location: Victoria Island, Gbagada - Lagos
Employment Type: Full-time

Role Overview

• We are seeking a Customer Experience Representative (CER) to support enrolment growth and deliver exceptional customer experience to prospective and existing families.
• The role focuses on engaging parents, understanding their needs, and converting enquiries into successful student enrolments through a consultative and data-driven approach.

Key Responsibilities

• Drive student enrolment by meeting and exceeding monthly and termly conversion targets.
• Respond promptly to enquiries from families seeking admission into the school.
• Follow up on leads via phone calls, emails, and other approved communication channels.
• Use a consultative sales approach to understand family needs and recommend suitable solutions.
• Handle inbound and outbound calls while achieving set targets for talk time, call volume, and conversion rates.
• Work with approved sales scripts to guide prospective families through decision-making and enrolment processes.
• Suggest and create contents, and manage the social media channels of the school to drive awareness and enrolment.
• Manage and maintain accurate records using CRM tools such as Sales Cloud, HubSpot, and other systems.
• Build and manage a strong enrolment pipeline from prospect to successful closure.
• Proactively share market insights, feedback, and ideas to improve enrolment strategies and customer experience.
• Support lead generation initiatives and contribute to overall business growth.
• Perform other related duties as assigned.

Qualifications & Experience

• Bachelor’s Degree (Master’s degree is an added advantage).
• Minimum of 2 years’ experience in sales, customer service, or enrolment-related roles.
• Strong interest in education and a customer-centric mindset.
• Strong understanding of Social Media management.
• Experience using CRM systems and Microsoft Office tools.
• Ability to work in a fast-paced, target-driven environment.

Skills & Competencies:

• Excellent verbal, written, and phone communication skills.
• Strong interpersonal skills and ability to engage families professionally.
• Proven ability to multitask and manage high call and email volumes.
• Detail-oriented with strong organisational and time-management skills.
• Comfortable making 20–50 outbound calls daily with sustained phone talk time.
• Data-driven, proactive, and solution-focused.
• Enthusiastic about closing enrolments and delivering excellent service.

Behavioural Expectations:

• Positive, professional, and results-oriented attitude.
• Acts with integrity, urgency, and accountability.
• Demonstrates flexibility, adaptability, and willingness to learn.
• Lives and promotes the values of the organisation.

Application Closing Date
28th February, 2026.

How to Apply
Interested and qualified candidates should submit their CV to: s.totalchild@gmail.com using the job title as the subject of the email.