Customer Service Officer (Female) at Agurate Online Limited

Agu.ng is a nationally recognized fashion retailer owned and managed by Agurate Online Limited. Agurate Online Limited was incorporated under the Nigerian laws by the Corporate affairs commission in August 2015. We’re passionate about Fashion retail both online and offline – and it goes way beyond fashion.

At Agu.ng, fashion is a way of life. We provide the best fashion materials and accesories. We are located in Onitsha Mall, Enugu mall, Novare mall lekki, Novare Gateway Mall Abuja and Circle mall Osapa. As we strive to bring your lovely fashion to your neighborhood, you can always shop on our website.

We differentiate ourselves through a combination of unique designs and styles merged with unequaled standards of quality and authenticity. Our founders Agurate Online limited is a company built on hardwork, fairness and customer satisfaction.

We are recruiting to fill the position below:

Job Title: Customer Service Officer (Female)

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Summary

• The Customer Service Officer will be responsible for delivering a seamless and engaging customer experience across both in-store and digital channels.
• The role holder will serve walk-in customers, manage WhatsApp and other online engagements, and work closely with the E-commerce team to ensure prompt response to enquiries, order processing, and customer satisfaction.

Key Responsibilities

• Provide excellent customer service to walk-in customers by assisting with product enquiries, purchases, and after-sales support.
• Manage and respond promptly to customer interactions via WhatsApp, social media, and other online platforms.
• Collaborate with the E-commerce team to process online orders, track deliveries, and resolve customer complaints.
• Maintain accurate records of customer enquiries, feedback, and resolutions for service improvement.
• Support omnichannel sales by converting online enquiries into store visits or completed purchases.
• Handle customer complaints professionally and escalate complex issues when necessary.
• Ensure timely follow-up with customers to enhance loyalty and repeat patronage.
• Maintain a professional brand tone and consistency in all customer communications.
• Assist with product knowledge updates to provide accurate information to customers across channels.
• Support store operations during peak periods and promotional campaigns.

Requirements

• Minimum of OND / HND / Bachelor’s Degree in Business Administration, Marketing, or related fields
• 3 years’ experience in customer service in banking, retail, or other client facing role(fashion retail experience is an added advantage).
• Strong communication and interpersonal skills.
• Proficiency in WhatsApp Business, social media platforms, and basic e-commerce tools.
• Customer-centric mindset with strong problem-solving ability.
• Good attention to detail and responsiveness to enquiries.

Salary
N200,000 monthly.

Application Closing Date
31st March, 2026.