Administrative Officer / CRM Manager at Omenka Industries Limited

Omenka Industries is a dynamic force in the lubricant distribution landscape, proudly serving as anauthorized distributor of TotalEnergies Lubricants. We are committed to powering industries, vehicles, and machinery with premium, high-performance lubricants that guarantee efficiency, protection, and longevity.

We are recruiting to fill the position below:

Job Title: Administrative Officer / CRM Manager

Location: Makurdi, Benue
Employment Type: Full-time

 Job Summary

• The Administrative Officer / CRM Manager will be responsible for coordinating office administration, managing customer and sales data, overseeing CRM processes, supporting the sales team with reports and follow-ups, and ensuring seamless communication with customers and internal teams.

Key Responsibilities
Administrative Functions: 

• Manage day-to-day office operations and documentation.
• Maintain structured physical and digital filing systems.
• Prepare reports, letters, memos, and meeting minutes.
• Coordinate schedules, meetings, and staff logistics.
• Monitor and replenish office supplies.
• Assist with staff documentation and onboarding records.

CRM & Sales Support:

• Maintain and update the CRM database with accurate customer and transaction records.
• Track leads, customer interactions, and sales activities.
• Generate daily, weekly, and monthly performance reports.
• Support the sales team with customer follow-ups and order processing.
• Monitor customer payment status and assist with debt follow-up.
• Segment customers for engagement, promotions, and retention strategies.

Customer & Operations Coordination:

• Respond promptly to customer inquiries and complaints.
• Coordinate with warehouse and logistics for order fulfillment and delivery updates.
• Ensure excellent customer experience and service timelines.

Key Performance Indicators (KPIs)

• Accuracy and completeness of CRM data
• Timeliness of reports
• Customer response time
• Efficiency in sales support
• Customer retention rate
• Administrative process efficiency

Required Qualifications

• Bachelor’s degree in Business Administration, Management, or related field.
• 2–4 years’ experience in an administrative, operations, or CRM role.

Required Skills & Competencies:
Digital & Technical Skills:

• Proficiency in Google Workspace (Docs, Sheets, Drive, Forms, Calendar).
• Strong spreadsheet management & reporting skills (Google Sheets / Microsoft Excel).
• Professional business emailing and email management.
• Hands-on experience with CRM software (or ability to learn quickly).
• Document management and digital filing.
• Data entry with a high level of accuracy.

Administrative & Operational Skills:

• Office administration and workflow coordination.
• Record keeping and documentation management.
• Meeting coordination and calendar management.
• Inventory and supply monitoring.

Communication & Customer Management:

• Excellent written and verbal communication.
• Customer relationship management and complaint resolution.
• Strong interpersonal and stakeholder management skills.

Analytical & Productivity Skills:

• Report generation and data analysis.
• Attention to detail and high level of accuracy.
• Time management and ability to meet deadlines.
• Problem-solving and process improvement.

Behavioural Competencies:

• High level of organisation and proactiveness.
• Ability to multitask and work in a fast-paced environment.
• Strong sense of responsibility and confidentiality.
• Team player with a results-driven mindset.

What We Offer

• Competitive salary
• Performance-based incentives
• Career growth opportunities
• Structured and professional work environment.

Application Closing Date
31st March, 2026.