CS OTC Specialist at Mondelez International

Mondelez International, Inc. empowers people to snack right in over 160 countries around the world. We’re leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Cadbury Bournvita, TomTom, Cloret, and Trident gum.  Our 90,000+ colleagues around the world are key to the success of our business. Great people and great brands. That’s who we are.

We are recruiting to fill the position below:

Job Title: CS OTC Specialist

Job Requisition ID: R-158500
Location: Lagos
Job type: Full-time

Job Description

• You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets.

How You Will Contribute
You will:

• Manage the order fulfilment process, respecting the customer segment and channel mix
• Balance supply constraints and delivery of service levels through cross-functional alignment
• Use appropriate tools and processes such as availability checks and stock allocation rules
• Effectively manage new product introductions and product withdrawals to maximize sales and to minimize write-offs

What You Will Bring
A desire to drive your future and accelerate your career and the following experience and knowledge:

• Good numerical, analytical and logical reasoning skills
• Microsoft office applications
• High-level of SAP competence
• An FMCG/CPG company
• A customer-facing role within customer service, logistics or sales
• Experience in an order-to-cash environment
• Experience in customer service, logistics and sales
• Good knowledge of the total supply chain/order-to-cash process
• Strong analytical and problem-solving skills

More About This Role
What you need to know about this position:

• Customers' account management.
• Stock Allocation in low inventory situation.
• Material and Customer Master setup and maintenance
• Customer development and management to ensure they meet designated monthly target.
• Analyzing critical data and trends in customer purchases and behavioral patterns to support forecasting, planning and support business decision making.
• Supporting the Commercial Finance Team in the Bill to Cash Processes with emphasis on customer risk/credit control; deductions; collections and reconciliations
• Follow up with other teams to ensure that Customer's re-imbursement is done as at when due.
• Track the monthly Customer's targets by frequent conversations with the sales Team on the actual sales, balance to go, payments expected.
• Daily discussion with the Customers to track the issues- what issues have been resolved, pending issues and others challenges he/she is facing to ensure that all Customers receive BIC Customer service.
• Closely Monitor orders versus SKU's available and plan for gap closing measures.
• Sales Analysis and reporting to Internal stakeholders daily.
• Support delivery of net revenue growth by ensuring no loss of revenue due to oversight on Customer's payments and all orders are rightly captured.

What extra ingredients you will bring:

• High level numerate skills
• High level of Integrity, Honesty & Confidentiality
• A team player
• Customer Focus
• Good people skills
• Excellent relationship Management Skills
• Problem solving
• Relationship management

Education / Certifications

• A good first BSc Degree or Higher National Diploma (HND) from a recognized tertiary institution.
• Knowledge in computer application.
• Knowledge or experience in principles of supply chain management as this position serves to satisfy customer orders in the Order to Cash (OTC) cycle.

Job specific requirements:

• At least 3 years working experience with the last 2 in a similar position.

Application Closing Date
5th March, 2026.