Telesales Executive at Checkoff Finance Company Limited

Checkoff Finance is fully licensed by CBN to provide a wide range of financial services to individuals and SMEs in Nigeria. We grant loans to public sector employees who are mostly low- and mid-income earners. The expertise and combined experience of our Management team spans over 40 years in banking and retail lending.

We are recruiting to fill the position below:

Job Title: Telesales Executive

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• Ready to Kickstart Your Career? This Opportunity Is for You.
• Take your career to the next level at Checkoff Finance as a Telesales Executive. Bring your ambition, learn on the go, and thrive in a result driven environment that rewards your effort.

Key Responsibilities

• Make daily outbound calls to drive lead conversion and achieve sales targets.
• Maintain accurate customer data in the CRM system and follow up on leads effectively.
• Upsell and cross-sell loan products to boost sales.
• Provide exceptional customer service, ensuring retention and timely follow-ups.
• Collaborate with teams to streamline customer onboarding and improve sales strategies.
• Achieve a minimum monthly sales target as set by the management
• Maintain a lead conversion rate of at least 30% of all qualified leads contacted.
• Accurately log call outcomes in the CRM system, maintaining 100% accuracy in customer data entry.
• Follow up on leads to ensure at least 80% follow-through on promised callbacks or engagements.
• Identify opportunities to cross-sell or upsell additional loan products to existing customers, achieving a 10% increase in sales per quarter.
• Retain a minimum of 70% of existing customers through exceptional service and by offering tailored solutions.
• Contribute to reducing customer churn by ensuring 85% of customers are contacted before repayment deadlines.
• Participate in weekly performance reviews with supervisors, meeting the set KPIs each quarter.
• Engage customers in a friendly, professional, and persuasive manner to build trust and rapport.
• Clearly explain loan products, terms, and conditions to prospective customers to help them make informed decisions.
• Handle objections effectively, turning negative responses into sales opportunities.
• Address customer inquiries or complaints efficiently, resolving issues within 24 hours when possible.
• Escalate unresolved or complex issues to supervisors while ensuring the customer feels valued and informed.
• Adhere to company policies, ethical sales practices, and regulatory guidelines.
• Ensure accurate and complete documentation of all customer interactions.
• Collaborate with the telesales team and other departments (e.g., underwriting, customer service) to ensure seamless customer onboarding.
• Share feedback from customers with the team to improve sales strategies and product offerings.
• Participate in sales training sessions to improve product knowledge and sales techniques.
• Stay updated on loan policies, market trends, and competitor offerings to remain competitive.

A Glimpse Into a Day on the Job:

• Contacting  potential customers to inform them about Checkoff Finance’s products.
• Directing prospects to the customer experience team when needed
• Uploading, processing and monitoring customer’s request via appropriate channels to ensure customer success.
• Liaise with customer experience team in handling grievances to preserve the company’s reputation
• Optimal utilization of all sales tools and resources to meet sales quota and facilitate future sales.
• Keeping adequate records of call logs and sales for administrative purposes

Requirements

• Minimum of OND
• Working knowledge of Microsoft Excel and Word.
• Must have formal or informal sales experience.
• Strong communication, persuasion, and negotiation skills.
• Strong communication skills: oral, written, and comprehension.
• Tech-savvy and ready to learn, with a willingness to gain experience in CRM software.
• Persuasive, self-driven, and excellent at managing time.
• Resilient, self-motivated, and excellent at time management.

Required Skills and Competencies:

• Communication Skills: Excellent verbal and written communication to engage with customers effectively.
• Persuasion and Negotiation: Ability to convince prospective customers while addressing their concerns tactfully.
• Active Listening: Attentiveness to customer needs and concerns to tailor solutions.
• Time Management: Efficiently manage daily tasks, follow-ups, and lead pipelines.
• Resilience: Maintain focus and determination despite rejections or challenging customer interactions.
• Tech Savvy: Familiarity with CRM software and basic computer operations.
• Team Collaboration: Willingness to work cohesively with teammates to achieve shared goals.
• Communication Skills: Excellent verbal and written communication to engage with customers effectively.
• Persuasion and Negotiation: Ability to convince prospective customers while addressing their concerns tactfully.
• Active Listening: Attentiveness to customer needs and concerns to tailor solutions.
• Time Management: Efficiently manage daily tasks, follow-ups, and lead pipelines.
• Resilience: Maintain focus and determination despite rejections or challenging customer interactions.
• Tech Savvy: Familiarity with CRM software and basic computer operations.
• Team Collaboration: Willingness to work cohesively with teammates to achieve shared goals.

Setting you up for success:

• You will undergo training before you start your schedule.
• You are equipped with necessary tools (phone, call card and laptop) and a conducive environment to perform your duties,
• You will need to be emotionally intelligence as Sales are made via call and these are vital to succeed on the role.

Earnings Potential and Benefits

• Salary: N80,000 per month. 
• Competitive Commission (up to 250,000 net) + Weekly Bonus + Weekly Team Breakfast and Lunch + Pension + HMO + Periodic Paid Training + More!

Why should you join us?
Innovation

• We deliver cutting edge problem-solving services, speedy disbursement and hassle-free debt management using technology, enabling our customers to deal with emergencies as they arise.

People-first:

• Internal-Our policies are people-focused, dedicated to ensuring their wellness, job satisfaction and work-life balance.
• External-Our team are trained professionals and they are dedicated to great customer experience, across our products.

Open and Inclusion Culture:

• We share ideas and feedbacks with each other in transparency and honesty. We are big on creativity and this influences our mode of operations.

Team-work

• Great things in business are never done by one person, they are done by a team of people- Steve Jobs. Our team is founded on deep levels of collaboration, communication and togetherness.
• We also engage in fun team bonding activities like TGIF to foster team spirit at Checkoff.Committed
• Checkoff culture allows you the freedom of shaping your professional growth. From taking initiatives on matters relating to your position and other key matters to the organization.
• We have a knowledge-exchange sessions called vanguard, which is an initiative that is coordinated by a team member to facilitate values alignment.

Other Perks of joining us:

• Competitive Pay
• Health Insurance Policy
• Pension contribution
• Team Breakfast and Lunch
• Amazing team members and environment.

Application Closing Date
27th April, 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online