Guest Service Agent at Bible Guest House Research and Development Centre LTD/GTE

Bible Guest House (BGH) is a Christian hospitality outfit built to serve individuals and corporate bodies visiting Lagos, Ibadan, and Abuja and require a cozy accommodation that can give them the home-away-from-home experience.

As an ultra-modern facility, BGH is equipped with tastefully furnished guest rooms suitable for both the high and middle classes in society. If you desire quality services in a decent, secure, and homely Christian environment, BGH is for you.

We are recruiting to fill the position below:

Job Title: Guest Service Agent

Location: Abuja (FCT)

Purpose of the Role

• To ensure all reservations are properly made and confirmed, receive and attend to guests professionally, compute guest bills accurately, and maintain proper operational records in line with guest house standards.

Responsibilities
Front Desk & Guest Relations:

• Receive visitors and guests professionally and courteously.
• Welcome and greet guests upon arrival.
• Answer and direct incoming calls appropriately.
• Inform guests about room rates, services, and available amenities.
• Professionally interact with customers.

Reservations & Room Allocation:

• Make and confirm reservations.
• Ensure proper room allocation in line with bookings.
• Register and check guests in.
• Confirm relevant guest information (name, address, payment details, etc.).
• Verify guest payment methods, including credit card authorization where applicable.
• Issue room keys and direct guests accordingly.

Billing & Financial Transactions:

• Compute guest bills and accurately post charges to rooms and house accounts.
• Receive cash and issue receipts/invoices.
• Review accounts with guests during checkout.
• Process accurate payments and close guest accounts.

Guest Support & Coordination:

• Receive and transmit guest messages.
• Retrieve mail, packages, and documents for guests.
• Respond promptly to guest inquiries and complaints (in person and by phone).
• Provide accurate information about local attractions and services.
• Liaise with housekeeping and maintenance to resolve issues.
• Inform housekeeping of room status and availability.

Operations & Administration:

• Maintain accurate records of bookings and transactions.
• Complete incident reports, daily activity reports, and other required documentation.
• Manage conference room bookings and schedules.
• Monitor visitors’ access to the guest house.
• Enforce guest house policies and procedures.
• Maintain a neat and orderly reception/front desk area.
• Assist guests in navigating the premises.
• Carry out any other responsibilities assigned by management while maintaining professional composure.

Personnel Specification
Educational Qualification:

• B.Sc. or HND in social sciences or relevant field.

Experience:

• Minimum of two (2) years’ relevant experience in a reputable hospitality setting.

Technical Competencies:

• Must be computer literate.
• Ability to handle billing systems and maintain accurate records.
• Strong administrative capability.

Behavioral Competencies:

• Highly disciplined and calm under pressure.
• Person of integrity and goal driven.
• Strong problem-solving skills with the ability to resolve customer concerns promptly.
• Good time management skills.
• Strong attention to detail.
• Excellent interpersonal and communication skills (written and verbal).
• Of sound health and professional disposition.

Application Closing Date
8th March, 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online