Collection Officer at DAG Industries Nigeria Limited

We provide the most popular range of Bajaj motorcycles, Bajaj tricycles, Bajaj genuine spares, MRF tyres, DAG lubricants and unfaltering after sales service. Backed by its untiring team of professional and trained technicians, authorized service stations and its own service center, DAG has been instrumental in developing Nigeria through building infrastructure and creating jobs thereby providing a livelihood for the common people in Nigeria. We at DAG are committed to provide genuine spare parts, accessories, and a never failing support to its customers and business associates.

We are recruiting to fill the position below:

Job Title: Collection Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• The Collection Officer is responsible for recovering outstanding payments from customers, reducing overdue accounts, and maintaining healthy cash flow.
• The role involves contacting debtors, negotiating repayment arrangements, monitoring accounts, and ensuring compliance with company policies and legal guidelines.

Key Responsibilities
Debt Collection & Recovery:

• Follow up on overdue accounts through phone calls, emails, SMS, and visits
• Recover outstanding payments within agreed timelines
• Negotiate repayment plans with delinquent customers
• Persuade customers to settle debts while maintaining professional relationships
• Escalate difficult cases to management when necessary

Account Monitoring:

• Review aging reports to identify overdue accounts
• Monitor customer payment behavior and trends
• Maintain accurate records of all collection activities
• Ensure adherence to approved credit terms

Customer Communication:

• Respond to customer inquiries regarding outstanding balances
• Investigate and resolve billing discrepancies
• Maintain a professional and respectful approach during interactions
• Provide reminders prior to due dates where required

Field Collections (if applicable):

• Visit customers or business locations for debt recovery
• Deliver demand notices and collection letters
• Conduct verification of debtor information when necessary

Reporting & Documentation:

• Prepare daily, weekly, and monthly collection reports
• Update collection status in systems or databases
• Maintain proper documentation for all recovered and outstanding accounts
• Provide feedback to management on problematic accounts

Compliance & Risk Control:

• Ensure collection practices comply with company policies and applicable laws
• Maintain confidentiality of customer information
• Identify potential bad debts and recommend further action

Key Performance Indicators (KPIs):

• Amount of debt recovered
• Reduction in overdue accounts
• Collection efficiency ratio
• Recovery turnaround time
• Accuracy of collection records

Qualifications & Requirements
Education:

• Bachelor’s degree or HND in Finance, Accounting, Business Administration, Economics, or related field

Experience:

• 2–8 years experience in collections, credit control, customer service, or related role
• Field collection experience is an advantage

Skills & Competencies:

• Strong negotiation and persuasion skills
• Excellent communication and interpersonal abilities
• Ability to handle difficult conversations professionally
• Good problem-solving skills
• High level of integrity and confidentiality
• Attention to detail and organizational skills
• Basic knowledge of Microsoft Office (especially Excel)

Preferred Attributes:

• Ability to work under pressure and meet recovery targets
• Knowledge of debt recovery procedures and practices
• Experience with ERP or collection management systems
• Familiarity with legal processes related to debt recovery (added advantage).

Application Closing Date
25th March, 2026.