Operations Manager (Luxury Beauty & Wellness) at the Impeccable Skills Company

The Impeccable Skills Company is a professional services organization in Nigeria specializing in Business Management Advisory and Human Resource consulting. We provide business support services that help organizations achieve their goals, optimize resources, and enhance value creation, sustainability, and competitiveness. Our mission is to enable organizations to build adaptive, growth-oriented teams, foster collaboration, and implement ethical, evidence-based solutions. With a "CAN-DO-AND-MAKE-IT-HAPPEN" philosophy, we are committed to future-proofing business systems and promoting sustainable practices.

We are recruiting to fill the position below:

Job Title: Operations Manager (Luxury Beauty & Wellness)

Location: Platinum Way, Eti-Osa - Lagos
Employment Type: Full-Time / Management
Industry: Professional Beauty & Human Capital Consulting

Position Purpose

• The Operations Manager is the strategic and operational lead for a premier Beauty and Wellness Home in Eti-Osa.
• This individual is responsible for translating a luxury brand vision into daily excellence.
• You will lead a multidisciplinary team of beauty professionals, ensuring every client receives a bespoke, world-class experience while maintaining the business's profitability and "Can-Do" reputation.

Core Responsibilities

• Operational Leadership: Streamline daily workflows, manage opening/closing protocols, and oversee inventory controls for premium skincare and hair products.
• Team Management & Development: Recruit, onboard, and performance-manage technical staff (stylists, therapists, and receptionists).
• Culture Integration: Ensure the team embodies the CCARRE values (Consistency, Collaboration, Adaptability, Responsiveness, Resourcefulness, and Excellence).
• Client Experience Management: Act as the primary point of escalation for guest relations to maintain a 90% or higher client satisfaction and retention rate.
• Financial & Growth Strategy: Track daily/monthly revenue targets, manage petty cash, and implement Business Development initiatives to increase "chair occupancy" and retail sales.
• Facility Oversight: Ensure the facility remains pristine, hygienic, and reflective of a luxury brand during operating hours, typically between 8:00 AM and 9:00 PM.

Success Profile (Requirements)

• Educational Background: University Degree in Business Management, Human Resources, or Hospitality Management.
• Professional Experience: Minimum of 5 years in a leadership role within Luxury Retail, Premium Hospitality, or High-End Spa Management.
• Technical Proficiency: Mastery of Salon/Spa Management Software (e.g., Fresha or Zenoti) and advanced MS Excel skills for data analysis.
• Responsiveness: Ability to thrive and lead effectively in a fast-paced, high-pressure environment.
• Resourcefulness: Proven track record of solving complex operational challenges independently.
• Adaptability: Ability to pivot seamlessly between administrative duties and high-touch "on-the-floor" client management in Eti-Osa.
• Client Focus: Experience managing the expectations of a sophisticated, high-net-worth clientele.

Salary
N150,000 - N250,000 monthly.

Application Closing Date
16th March, 2026.