Technical Support Specialist at Mikano International Limited

Mikano International Limited is a Nigerian company in the power generation, real estate and construction sectors. This company offers sales, maintenance, assembly and distribution of power generation products, real estate development, and sales of construction equipment.

We are recruiting to fill the position below:

Job Title: Technical Support Specialist

Location: Ogba, Lagos
Employment Type: Full-time

Summary

• The Technical Support Specialist handles escalated cases from Tier 1 that cannot be resolved remotely.
• This role requires in-depth genset knowledge across the full KVA range (15KVA – 2500KVA) and serves as the technical bridge between the call center and the field engineering team.

Responsibilities

• Receive escalated tickets from Tier 1 and conduct advanced remote diagnosis for complex faults beyond Tier 1 resolution capacity.
• Remotely access telemetry or remote monitoring systems (where installed) to analyse performance data, fault logs, and historical trends.
• Provide technical briefings to field engineers prior to site dispatch, specifying recommended tools, parts, and diagnostic procedures.
• Liaise with OEM technical departments (Yorc, Perkins, etc.) on warranty technical disputes and non-standard faults.
• Maintain and continuously update the internal technical knowledge base, fault resolution library, and troubleshooting guides.
• Support the Quality team in conducting Root Cause Analysis (RCA) on recurring faults across product lines.

Requirements

• HND or BSc in Electrical/Mechanical Engineering.
• 3–5 years of hands-on experience with diesel and gas gensets across the 15KVA – 2500KVA range.
• OEM certification (e.g., Cummins, Perkins, Caterpillar) is strongly preferred.
• Ability to read and interpret electrical schematics, control panel wiring diagrams, and service manuals.
• Experience with SCADA and remote monitoring platforms is an advantage.

Salary
Negotiable.

Application Closing Date
10th March, 2026.