Front Desk / Guest Services Officer (24-Hour Shift Rotation) at the CVM Career Company

CVM Career Company (A career consulting company) - We help professionals like you use their career stories to land job interviews by writing functional CV and Resumes and we also provide them with tools to navigate the world of work through our various coaching services.

We are recruiting to fill the position below:

Job Title: Front Desk / Guest Services Officer (24-Hour Shift Rotation)

Location: Sangotedo, Lagos
Employment Type: Full-time
Work Schedule: 1 Day On / 1 Day Off (Shift runs 8:00am – 8:00am the following day).

Core Responsibilities
Guest Services & Relations:

• Check-In & Check-Out: Efficiently manage guest arrivals and departures, ensuring accurate documentation, proper key issuance, and a seamless guest experience.
• Guest Inquiries: Serve as the primary point of contact for all guest questions, including room amenities (fridge, electric burner cooker, Wi-Fi access, etc.).
• Issue Resolution: Promptly address guest complaints, maintenance concerns, or service requests to maintain high satisfaction levels.

Administrative & Front Office Operations

• Reservations Management: Handle bookings across multiple platforms, ensuring accurate room availability and preventing double bookings.
• Payment Processing: Process guest billing and payments accurately, maintaining financial integrity at all times.
• Record Keeping: Maintain organized guest records and ensure the front desk area remains clean, structured, and professional.

Coordination & Safety

• Housekeeping Liaison: Communicate effectively with Housekeeping to ensure rooms are cleaned, inspected, and ready before guest arrival.
• Security Monitoring: Actively monitor 24/7 CCTV feeds and maintain vigilance to ensure the safety of guests, staff, and property.
• Facilities Oversight: Promptly notify management of issues related to utilities, including backup generator performance or other essential services.

Requirements & Skills

• Experience: Prior experience in a hotel, serviced apartment, or hospitality environment is strongly preferred.
• Communication: Strong verbal and written communication skills with excellent customer service etiquette.
• Technical Skills: Comfortable using property management systems, WhatsApp for guest communication, and basic office tools.
• Attention to Detail: High level of accuracy in data entry, documentation, and financial transactions.
• Flexibility: Ability to work rotating shifts, including weekends and public holidays, in support of 24-hour operations.

Key Competencies:

• Professional, welcoming personality
• Strong multitasking and organizational skills
• Proactive problem-solving ability
• Calm under pressure
• High level of personal responsibility and integrity

Salary
N120,000 per month.

Application Closing Date
5th March, 2026.

How to Apply
Interested and qualified candidates should send their CV to: cvmakeover.cv@gmail.com using the Job Title as the subject of the email.