Field Service Personnel at Tizeti Network Limited

Tizeti Network Limited (wifi.com.ng) is a fast growing NCC licensed internet service provider and top provider of Unlimited internet in Nigeria as well as West Africa Countries. Our services are reliable, affordable and available in various packages to suit the needs of our customers. We also provide excellent customer support to ensure that our clients have a seamless internet experience.

We are recruiting to fill the position below:

Job Title: Field Service Personnel

Location: Lekki, Lagos
Employment Type: Full-time

Description

• The field service engineer interacts with our customers and is responsible for the design, Installation, troubleshooting, repair, and maintenance of wireless devices at client locations.
• He/she will install new hardware and software and keep track of existing problems, solving complex local network issues within the customer's premises, ensuring customer satisfaction.

Responsibilities

• Responsible for installation and configuration of customer premise equipment (CPE) at client locations.
• Provide post-installation education tothe client on simple troubleshooting
• Diagnosing and resolving technical hardware and software issues involving installations and internet connectivity.
• Maintain accurate service logs and enter them in the database
• Resolution of the trouble ticket
• Application of configuration changes via our change control systems and processes.
• Liaise with customer service and sales teams with regards customer complaints and enquiries
• Carry out preventive maintenance to ensure uptime is maintained and perform corrective maintenance.
• Perform equipment upgrade and configuration
• Draft and submit reports that include logging and keeping records of customer/employee queries
• Installation of WI-FIdevices (Radio,AirFibre, etc.) using line-of-sight technology.
• Analysing calllogs so you can spot common trends and underlying common problems.
• Basic Networking and updating self-help documents socustomers/employees can try to fix the problem
• Testing and fixing faulty equipment.

Requirements

• Must Possess B.Sc (2.1) or HND (Upper credit) in Electrical and Electronics engineering, Computer science, Information technology, or any other related discipline.
• Sound knowledge in networking will be an added advantage (Cisco Certified Network Professional (CCNP), Cisco Certified Network Associate (CCNA).
• Strong customer service skills
• Written and verbal communication skills to understand issues customers have and to explain technical information to customers in clear terms
• Good analytical and problem-solving skills to diagnose issues.
• Time management skills to handle appointments and stay on schedule.
• Attention to detail and ability to multitask
• Organisational skills.
• Computer and technical skills.

Salary
N150,000 - N180,000 / month

Application Closing Date
20th March, 2026.