Head, Back Office Operations (Smartcash PSB) at Airtel Nigeria

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company's product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.

We are recruiting to fill the position below:

Job Title: Head, Back Office Operations (Smartcash PSB)

Job Identification: 724
Location: Lagos
Employment Type: Full-time

About the Role

• This role oversees transaction operations, operations finance, and general banking activities for the PSB, including settlements, reconciliations, revenue assurance, treasury operations, and digital channels. It ensures accuracy and efficiency across all financial processes.
• As one of the largest PSB divisions, Banking Operations manages millions of daily transactions while maintaining strong operational risk controls and partnering with technology teams to enhance systems and support payment‑banking growth. The role also provides documentation for system design, testing, training, and quality initiatives.
• The position includes full people‑management responsibilities like hiring, training, coaching, performance evaluation, and staff development, while leading a team of operations professionals and preparing them for career progression.
• Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Responsibilities
Banking Operations:

• Handling banking operations related to determining financial objectives, preparing & implementing systems, policies & procedures for streamlining the Banking Operations. 
• Managing TAT on transactions and COs control with zero errors. 
• Assumes responsibility for ensuring the efficient and effective Bank Operations 
• Stays abreast of latest technological advances and process improvements in bank operations. 
• Researches, analyzes, and performs due diligence, and then makes recommendations for improvements in work processes, cost containment, etc.
• Works closely with other divisions and departments of the bank to ensure effective delivery and support of products and services. 
• Assumes the overall responsibility for developing, updating, and implementing changes to the operational components of the Business Continuity Plan. 
• Preparing & presenting various weekly/monthly MIS reports pertaining to process and productivity.
• Implement Controls in transaction postings 
• Ensure accurate GL report 
• Handling treasury operations

Assessments and Handling Clients:

• Analyze and understand the impact of any new requirements on existing businesses 
• Works closely with partners / vendors in leading system implementations that affect department functions.
• Coordinates with partners/ HODs/ vendors to ensure that outside contractual services are provided as per agreements. Analyzes vendors to assure price, quality, and service 
• Define and implement new business processes as a result of the change portfolio 
• Assessing needs of channel/ partners/ customers /clients and accordingly charting out viable finance portfolio after considering financial, legal and technical aspects. 
• Performing the functions of assessing creditworthiness of clients and taking adequate steps to ensure receipt of payments and recovery of debts. 
• Handling high value fraud cases / defaulters / insolvent clients. 
• Manage customer experience, complains and resolution 
• Develop seamless experience for customers 
• Ensure distribution agents are fully support and resolve agent related operational issues

Manage Transactional Operations/ Service Expenses within budgets:

• The role enables the candidate to engage with various groups within the Firm in Finance, Risk, Legal, Compliance and IT to ensure smooth operations of business with various Operations Risk and Control initiatives currently underway 
• Identify opportunities and implement initiatives and reduce service expenses 
• Identify, implement and seek gains by driving productivity and improvement in various customer service functions including partner-controlled operations.

Risk Management:

• Managing risks and implementing effective mechanisms to mitigate them. 
• Monitor risk management policies and procedures to ensure that program and organizational risks are minimized 
• Advise the organization's leadership on appropriate insurance coverage for the organization and the Board of Directors 
• Responsible for departmental compliance, loss control, affirmative action, and audit initiatives. Stays current with appropriate compliance updates. 
• Monitoring key control and performance indicator statistics on an ongoing basis and acting on key control / performance issues identified.
• Analyzing risk appetite of an individual for providing them apt investment solutions, ensuring that those solutions provided match the risk profile.

Information technology:

• Evaluate the need for new technology to meet the organization's financial data processing, control, and reporting requirements 
• Advise on appropriate technology that meets the organization's information requirements and financial resources

Qualifications
Educational Qualifications:

• First Degree in a related course
• MBA is an added advantage

Relevant Experience & Functional / Technical Skills:

• 10-15 years of relevant experience.
• Banking & Digital Payments Operations 
• Reconciliation & Settlements 
• Operational Risk & Compliance 
• Treasury Operations 
• Agency Banking Operations 
• Revenue Assurance 
• Business Process Automation 
• Financial Acumen
• Analytical & Critical Thinking 
• Stakeholder Management 
• Influencing & Negotiation 
• Customer/Partner Orientation 
• Project Management (Six Sigma preferred) 
• Knowledge of Mobile Money various products, systems, and channels  
• Strong banking operation experience 
• Agency banking operations

Application Closing Date
10th March, 2026; 12:59 AM.

How to Apply
Interested and qualified candidates should:
Click here to apply online