Reconciliation & Settlement Specialist at PalmPay Limited

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Title: Reconciliation & Settlement Specialist

Location: Opebi, Ikeja - Lagos

Position Overview

• We are seeking a highly skilled and detail-oriented Reconciliation Specialist  to join our Reconciliation team.
• The Reconciliation Specialist will play a critical role in ensuring the accuracy and integrity by reversing transactions, accounts, and statements.
• This role is instrumental in maintaining financial compliance and providing valuable insights to support decision-making processes.

Job Purpose

• The Reconciliation Specialist is responsible for resolving all issues arising from electronic transactions.
• Perform automated back-office processing such as dispute processing, settlement, reconciliation and reporting.
• Engage aggregators and business partners on improved service delivery
• Attending to all transfer related enquiries from banks.

Responsibilities

• Develop and execute processes, standards, guidelines, and service level agreements for partnering organizations.
• Attend to customer and merchant disputes and ensure prompt resolution.
• Liaise with banks and aggregators on settlement discrepancies.
• Identifying, negotiating, and closing partnership deals on direct product offerings.
• Liaising with switching companies and card schemes on Settlement issues
• Reconciliation of transactions routed through various payment platforms, including POS.
• Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution.
• Ensures timely reconciliation of all transactions done on the terminals.
• Ensure daily validation of transaction posting on the system.

Specifications & Requirements

• Creative thinker and problem solver who can resolve issues arising from online transactions in a timely and efficient manner.
• A self-starter and self-motivated person who is able to influence and direct the settlements and reconciliation process.
• Passionate about solving problems and is focused on customer experience and outcomes.

Requirements

• A Bachelor's Degree or its equivalent
• Proven experience (2 years) in Settlement, Reconciliation & Chargeback role, preferably within the fintech, banking, or payment industry.
• At least 3 years in Digital Financial Services or banking industry experience
• Experience with electronic payment systems
• In-depth knowledge of payment processing- gateways
• teamwork skills
• Organization and Time management skills
• Proficiency in the use of MS Office suites.
• Excellent communication skills and interpersonal skills.
• Attention to detail and accuracy
• Strong analytical and problem-solving skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online