Senior Technical Officer, Quality Improvement / Primary Health Care Integration at Family Health International (FHI 360)

Family Health International (FHI 360) is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in health, education, nutrition, environment, economic development, civil society, gender, youth, research and technology - creating a unique mix of capabilities to address today's interrelated development challenges. FHI 360 serves more than 70 countries and all U.S. states and territories.

We are recruiting to fill the position below:

Job Title: Senior Technical Officer, Quality Improvement / Primary Health Care Integration

Requisition: 2026200365
Location: Bauchi 
Employment type: Full-time
Supervisor: Associate Director, Technical

Project Summary

• The Meeting Targets and Maintaining Epidemic Control (EpiC) project is a global health initiative funded by United States Department of State (DOS) for the period of 2019–2027.
• The project delivers high-quality technical support at the community, health facility, district, regional and national levels, and builds relationships with relevant partners working to address integrated health programs and global health security issues.
• Our ability to respond quickly to program, technical and procurement needs leverages on our deep bench of country-based clinical, program, and community experts. Initially focused on achieving and sustaining HIV epidemic control, EpiC was expanded during the COVID-19 pandemic to support countries in preparedness, response, and health system strengthening, including oxygen systems.
• In Nigeria, EpiC is supporting the Federal Ministry of Health and Social Welfare (FMoH/SW) to strengthen the national Oxygen Ecosystem. Our contributions include optimizing pulse oximetry, expanding access to medical oxygen through LOX infrastructure, enhancing healthcare worker capacity on oxygen data management, and supporting the development of a national Quality Assurance and Compliance (QAQC) guideline for oxygen equipment.
• The project received additional Global Health Security (GHS) funding to strengthen national, regional, and local public health systems, building on broad experience and existing capabilities that align with GHS priorities and National Action Plans for Health Security (NAPHS) and US Government goals to prevent, prepare for, respond to, and strengthen health systems for Emerging Infectious Diseases.
• In addition, EpiC Nigeria has recently received funding to build a more effective, resilient, and responsive primary healthcare system that can respond and address the persistent and severe public-health challenges, especially in Maternal, Newborn, Child, and Adolescent health (MNCH), Malaria, and Nutrition.

Job Summary

• Under the supervision of the Associate Director, Technical, (Bauchi), the Senior Technical Officer (STO), Quality Improvement / Primary Health Care Integration (QI/PHC Integration) will provide technical and operational leadership to support the integration of Maternal, Newborn, Child Health and Nutrition (MNCH/N) interventions into routine Primary Health Care (PHC) systems in Bauchi State.
• The STO will work closely with the Bauchi State Primary Health Care Development Agency (SPHCDA), State Ministry of Health (SMOH), and LGAs to ensure MNCH and Nutrition interventions are embedded within existing PHC planning, service delivery, supervision, referral, and coordination structures, strengthening sustainability and avoiding parallel implementation arrangements.

Key Responsibilities
PHC Integration & Service Delivery:

• Lead efforts to embed MNCH and Nutrition interventions within routine PHC service delivery platforms, including fixed facilities, outreach sessions, and ward‑level service delivery arrangements.
• Work with LGA PHC Departments to align MNCH/N activities with approved Ward microplans and LGA PHC operational plans.
• Support PHC facility Officers‑in‑Charge (OICs), CHEWs, and JCHEWs to integrate MNCH and Nutrition services into routine clinic schedules, client flow, and service organization.

Quality Improvement & Supportive Supervision:

• Integrate MNCH/N priorities into SPHCDA and LGA supportive supervision systems, using existing supervision tools, checklists, and review platforms.
• Lead and support quality improvement (QI) processes to address service delivery gaps affecting MNCH/N outcomes.
• Ensure follow‑up and corrective actions on gaps identified during supervision and review meetings.

Referral Systems & Community Linkages:

• Strengthen functional referral and counter‑referral pathways for maternal, newborn, and child health services between communities, PHC facilities, and higher‑level facilities.
• Promote effective community–facility linkages for MNCH/N services using ward development committees, community volunteers, and PHC outreach mechanisms.

Coordination, Problem Solving & Learning:

• Ensure MNCH/N service delivery issues are addressed in routine SPHCDA and LGA PHC coordination and review meetings.
• Identify operational bottlenecks affecting MNCH/N service delivery and support SPHCDA‑ and LGA‑led problem solving.

• Document lessons learned, good practices, and system‑level improvements related to PHC integration of MNCH and Nutrition services.
• Perform other duties as may be assigned by the Associate Director, Technical, Bauchi.
• The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job.

Qualifications and Requirements

• Bachelor’s Degree in Public Health, Health Systems Management, Nursing/Midwifery, Community Health, or a related field required; Master’s degree preferred.
• Minimum of 6+ years of experience supporting PHC systems, MNCH, and/or Nutrition programs in Nigeria.
• Clinical background with MNCH or nutrition specialization.
• Demonstrated experience working with SPHCDAs, LGAs, and PHC facilities on service delivery, supervision, and systems strengthening.
• Experience leading QI and PHC strengthening activities.
• Strong understanding of Nigeria’s PHC architecture, including ward‑level planning and PHC operational processes.
• Experience integrating donor‑funded interventions into government systems is highly desirable
• Knowledge of national MNCH and Nutrition policies, guidelines and best practices in Nigeria.
• Familiarity with U.S. Department of State (DOS)–funded programs and experience engaging with stakeholders is desirable.
• Excellent communication, mentoring and coordination skills.
• Experience working in Bauchi state or similar context is an advantage.
• Demonstrated success working in multicultural and multidisciplinary environments is required.
• Prior experience must clearly demonstrate the knowledge, skills, and competencies outlined above.

Knowledge, Skills and Attributes:

• Strong working knowledge of PHC systems and MNCH/N service delivery in Nigeria.
• Ability to apply quality improvement and supportive supervision approaches within routine PHC structures.
• Ability to provide day‑to‑day technical guidance and mentorship to Assistant Technical Officers (ATOs) and supports PHC facility staff, including Officers‑in‑Charge (OICs), CHEWs, and JCHEWs, on PHC integration, quality improvement, and MNCH/N service delivery.
• Ability to translate plans and guidelines into practical, field‑level implementation actions.
• Proficiency in standard reporting and collaboration tools (Microsoft Office, Teams).
• Address moderately complex operational and system challenges affecting MNCH/N service delivery within PHC systems.
• Applies sound judgment to resolve issues related to planning, supervision, service organization, and referral coordination.
• Strengthen alignment between project‑supported MNCH/N interventions and government PHC systems, improving coherence and sustainability.
• Demonstrate a direct impact on improving quality, consistency, and accountability of MNCH/N services across Bauchi State.
• Works closely with other state‑based technical leads (e.g., STO MNCH/Nutrition, STO MEL) within a matrixed team structure to ensure coordinated implementation.
• Supports capacity strengthening of LGA PHC teams through coaching, supportive supervision, and on‑the‑job problem solving, without formal line‑management responsibility for government staff.
• Demonstrated capacity to work independently, using initiative to manage a high-volume workflow.
• Strong attention to detail with a high level of accuracy in planning, monitoring, and reporting.
• Excellent written, oral, and interpersonal communication skills, with the ability to work effectively as a team member.
• Strong community mobilization, advocacy, and stakeholder engagement skills
• Ability to interact with diplomacy and tact and respond to requests for technical guidance in a timely and efficient manner.
• Proficiency in the use of computers and standard MS Office applications to accurately enter, retrieve, and manage data and information.
• Ability to plan, prioritize, and manage competing tasks under tight deadlines, both independently and as part of a team.
• Willingness and ability to travel up to 50% of the time as required by the role.

Typical Physical Demands:

• Typical office environment.
• Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard.
• Regular travel within Bauchi State to LGAs, PHC facilities, and community sites.
• Ability to participate in field supervision, mentoring sessions, and coordination meetings.
• Ability to sit and stand for extended periods of time.
• Ability to lift / move up to 5 lbs.

Technology to be Used:

• Personal Computer/Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype/Zoom/Teams), cell phone/mobile technology, and standard office equipment.
• DHIS2/NHMIS tools, facility registers, and MNCH reporting tools.
• Project dashboards and supportive supervision tools.

Travel Requirements:

• 50% - 60%

Safeguarding:

• FHI 360 is committed to provide a safe environment for all employees, beneficiaries and anyone contracted by FHI 360.
• This Includes taking measures to protecting vulnerable people from Sexual Exploitation and Abuse (SEA) by either FHI 360 employees or associated personnel.
• FHI 360 abides by child safeguarding principles. FHI 360’s Safeguarding Policies apply and flow out to all FHI 360 staff, board members, volunteers, and partner staff (subcontractors, consultants, vendors, and sub-recipients), regardless of the funding mechanism or amount of contract, agreement, or purchase order.

Application Closing Date
13th March, 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online