Knowledge Management Officer at Family Health International (FHI 360)

Family Health International (FHI 360) is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in health, education, nutrition, environment, economic development, civil society, gender, youth, research and technology - creating a unique mix of capabilities to address today's interrelated development challenges. FHI 360 serves more than 70 countries and all U.S. states and territories.

We are recruiting to fill the position below:

Job Title: Knowledge Management Officer

Requisition ID: 2026200356
Location: Abuja
Supervisor: Senior Technical Officer, Knowledge Management

Job Summary

• Under the supervision of the Senior Technical Officer, Knowledge management, the Knowledge management officer will provide technical and operational support to the EpiC Nigeria scopes.
• The Knowledge management officer will also provide support to capture, organize, and disseminate key project information, documentation, and tools to ensure that program activities, data systems, and SI outputs are well-documented and accessible.
• The role will also support performance monitoring, decision-making, and quality improvement at all levels of implementation.

Key Responsibilities
Knowledge Capture and Documentation:

• Systematically document program implementation processes, lessons learned, best practices, and innovations across technical areas.
• Support routine capture of tacit knowledge from field teams, partners, and stakeholders through interviews, learning sessions, and after-action reviews.
• Develop high-quality knowledge products, including briefs, case studies, learning notes, success stories, presentations, and reports.
• Ensure documentation reflects implementation realities, system-level insights, and evidence from data and field experience.

Knowledge Organization and Management Systems:

• Support the development, maintenance, and use of structured knowledge repositories, including shared drives, dashboards, and document management systems.
• Establish and promote standardized templates, naming conventions, and version control processes for knowledge products.
• Ensure knowledge assets are well organized, searchable, and accessible to relevant teams and stakeholders.
• Support archiving of key program documents in line with organizational and donor requirements.

Learning, Knowledge Sharing, and Use:

• Facilitate internal learning platforms such as learning meetings, reflection sessions, communities of practice, and brown-bag discussions.
• Promote cross-learning and knowledge exchange across states, LGAs, and technical teams.
• Support synthesis and dissemination of learning to inform program adaptation, scale-up, and decision-making.
• Translate technical and programmatic information into user-friendly formats for diverse audiences.

Integration with Monitoring, Evaluation, and Learning (MEL):

• Work closely with Strategic Information teams to ensure data and evidence inform knowledge products and learning agendas.
• Support learning questions, pause-and-reflect sessions, and adaptive management processes.
• Contribute to the development of learning agendas and documentation of program adaptations based on evidence.
• Support use of routine data, evaluations, and assessments for learning and knowledge dissemination.

Stakeholder Engagement and External Knowledge Sharing:

• Support preparation of knowledge products for external stakeholders, including government counterparts, donors, and partners.
• Coordinate dissemination of lessons learned through meetings, workshops, learning forums, and digital platforms.
• Support contributions to external reports, publications, and presentations as required.
• Ensure knowledge sharing aligns with organizational visibility, branding, and donor communication guidelines.

Capacity Strengthening:

• Build capacity of program staff to document, share, and use knowledge effectively.
• Provide guidance and mentoring to field and technical teams on learning documentation and knowledge capture.
• Promote a culture of continuous learning, reflection, and evidence-based practice across the project.

Reporting and Other Duties:

• Contribute to routine program reports by synthesizing learning, progress, and emerging insights.

Qualifications and Requirements

• Bachelor’s or Advanced degree in Public Health, Health Informatics, Biostatistics, or related field
• Minimum 4+ years’ experience in knowledge management, documentation, or information systems support in health programs.
• Strong knowledge of Nutrition and MNCH indicators.
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Adobe InDesign, Canva and similar design applications for preparing briefs, infographics, reports, and slide decks.
• Experience developing knowledge products such as project briefs, profiles, templates, or guidance documents.
• Excellent written and verbal communication skills, with attention to clarity and accuracy.
• Strong organizational skills and ability to consolidate information quickly.
• Strong interpersonal skills and ability to work independently and collaboratively under short timelines.

Knowledge, Skills and Attributes:

• Strong knowledge of public health principles, particularly in disease surveillance and field epidemiology.
• Familiarity with Nigeria’s public health systems.
• Sensitivity to cultural differences and a sound understanding of the political, social, and ethical issues surrounding Maternal, Newborn, and Child Health (MNCH) and Nutrition.
• Microsoft Office Suite (Word, Excel, PowerPoint), Adobe InDesign, Canva and similar design applications for preparing briefs, infographics, reports, and slide decks
• Ability to work independently, assess priorities, and manage a variety of activities while communicating, connecting, and collaborating with HQ and field office staff, subcontractors, and a broad coalition of government, NGO, and international project partners
• Excellent communication and interpersonal skills with the ability to engage diverse stakeholders.
• Strong organizational and problem-solving skills with attention to detail.
• Excellent writing, editorial, training, and communication skills, including strong presentation skills
• Ability to work effectively in a multidisciplinary team and under minimal supervision.
• Ability to travel in Nigeria minimum of 25%.

Typical Physical Demands:                                        

• Typical office environment.
• Ability to drive long hours on regular basis.
• Ability to sit and stand for extended periods of time.
• Ability to lift/move up to 5 lbs.

Technology to be Used:           

Personal Computer/Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype/Zoom/Teams), cell phone/mobile technology, and standard office equipment.

Travel Requirements:

• 30% - 40%.

Application Closing Date
13th March, 2026.