Operations Manager at OneVERIFY Limited

OneVERIFY Limited is a leading Nigerian technology company specializing in digital identity, verification, RegTech, AI, cybersecurity, and blockchain-based solutions. We build platforms that enable secure identity verification, AML/KYC compliance, fraud prevention, and data integrity for both government and private sector clients. Our people are our greatest asset, and we prioritize fostering a high-performance, inclusive, and compliant organizational culture.

We are recruiting to fill the position below:

Job Title: Operations Manager

Location: Garki, Abuja (FCT) 
Employment Type: Full-time

Description

• The Operations Manager will provide strategic and operational leadership for OneVERIFY’s business operations, ensuring seamless coordination across teams, projects, and technology platforms.
• The ideal candidate will be proactive, highly organized, and capable of translating strategic objectives into actionable operational plans.
• This role will oversee internal processes, vendor partnerships, and project execution while ensuring compliance with regulatory requirements and industry standards.

Key Responsibilities
Operational Leadership:

• Manage day-to-day business operations, ensuring efficiency and alignment with organizational goals.
• Develop, implement, and monitor operational strategies, processes, and procedures to optimize performance across teams.
• Lead cross-functional initiatives to enhance workflow, productivity, and customer satisfaction.

Project & Program Management:

• Oversee the planning, execution, and delivery of technology-driven projects, including OneV erify deployments.
• Coordinate with product, engineering, and support teams to ensure milestones are met and quality standards maintained.
• Implement risk management strategies to identify, mitigate, and escalate operational challenges.

People & Team Management:

• Supervise and mentor operations staff, fostering a culture of accountability, efficiency, and continuous improvement.
• Set performance goals, monitor KPIs, and conduct regular evaluations.
• Promote knowledge sharing and ensure effective collaboration across remote and hybrid teams.

Process Optimization & Compliance:

• Analyze existing workflows and recommend improvements for operational scalability.
• Ensure compliance with regulatory frameworks, data privacy laws, and internal policies.
• Develop standard operating procedures (SOPs) and operational manuals for ongoing reference.

Vendor & Stakeholder Management:

• Manage relationships with external vendors, service providers, and government partners.
• Negotiate contracts, monitor service-level agreements, and ensure cost-effective operations.
• Serve as a liaison between senior management and operational teams, providing reports and insights to guide decision-making.

Reporting & Analytics:

• Maintain dashboards, performance metrics, and operational reports for executive leadership.
• Conduct data-driven analysis to inform strategic planning and operational improvements.
• Track progress of initiatives and recommend adjustments to improve efficiency and outcomes.

Required Qualifications

• Bachelor’s Degree in Business Administration, Operations Management, Engineering, or a related field (Master’s preferred).
• Minimum of 7 years’ experience in operations management within technology, SaaS, or fintech companies.
• Strong understanding of digital identity platforms, RegTech, and technology- driven operational workflows.
• Excellent project management, analytical, and organizational skills.
• Proficiency in operational software, dashboards, reporting tools, and collaboration platforms.
• Exceptional leadership, interpersonal, and problem-solving abilities.

Application Closing Date
31st March, 2026.