Night Duty Manager at Bolton White Group

Bolton White Group is a group of hospitality brands providing exceptional services across all our business units. Our team is dedicated to providing a wide range of clients with world-class services. Bolton White Group is well regarded for its focus on international best practices in all aspects of its business.

Bolton White Group is an independent, entrepreneurial-driven institution offering a complete range of hospitality services with a focus on providing a ‘home away from home’ experience to our clients. By choosing to join Bolton White Group, you have assumed your share of the responsibility for maintaining the high principles and standards to which we are dedicated.

We are recruiting to fill the position below:

Job Title: Night Duty Manager

Location:  Abuja (FCT) 

Job Description

• ​As the Night Duty Manager, you are the primary ambassador of excellence during the overnight hours.
• You will oversee all hotel operations, ensuring the safety of our guests, the integrity of our financial reporting and the seamless delivery of five-star service.
• In the absence of senior leadership, you hold full responsibility for the property.

Key Responsibilities
Leadership & Operations:

• ​Manager on Duty: Act as the senior authority on-site, managing all departments (Front Office, Security, F&B, Housekeeping) to ensure brand standards are maintained.
• ​Guest Experience: Handle late-night check-ins/outs with a focus on personalization, resolving any guest grievances with "above and beyond" solutions.
• ​Team Supervision: Lead and motivate the overnight team, ensuring productivity and conducting briefings for the morning shift.

Financial Integrity:

• ​Oversee the Night Audit process, ensuring all daily transactions are reconciled, departmental accounts are balanced, and daily reports are generated accurately.
• ​Verify room rates, tax postings, and credit limits to safeguard hotel revenue.

Safety & Security:

• ​Conduct regular "Life Safety" walk-throughs of the property.
• ​Act as the Chief Emergency Response Officer in the event of fire alarms, medical emergencies, or security breaches.
• ​Liaise with local authorities or emergency services if necessary.

Communication & Handover:

• ​Maintain a detailed Duty Manager Log of all nightly incidents and VIP movements.
• ​Provide a comprehensive, high-level briefing to the morning Management Team to ensure continuity of service.

Key Requirements

• ​​Education: A degree or Diploma in Hospitality Management or a related field is preferred.
• Experience: Minimum 5years of supervisory experience in a Front Office or Night Operations role within a luxury (4/5 star) environment.
• ​Technical Skills: Proficiency in Property Management Systems (PMS) such as Opera, Cloudbeds, or Mews. Strong command of MS Excel.

Soft Skills:

• Exceptional "emotional intelligence" and the ability to remain calm under pressure.
• Polished grooming and professional communication skills.
• Decision-making authority—the ability to think on your feet without immediate supervision.

Application Closing Date
20th March, 2026.

Method of Application
Interested and qualified candidates should send their CV and photograph to: jobs@boltonwhitegroup.com using the job title as the subject of the mail.