Manager - Operational Risk Management at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Manager - Operational Risk Management

Job ID: 7033
Location: Ikoyi, Lagos
Department: Risk and Compliance
Reports To: Senior Manager - Business Continuity Management and Operational Risk

Mission

• Establish, embed, and continuously improve MTNN’s Operational Risk Management (ORM) framework to identify, assess, mitigate, monitor, and report operational risks across the business.
• Enable business performance and resilience by strengthening control effectiveness, reducing operational losses and service disruptions, and supporting informed risk-taking within risk appetite.
• Provide independent, trusted advisory and challenge to business/process owners, ensuring consistent application of operational risk tools (e.g., RCSA, KRIs, loss event management, scenario analysis) and timely closure of risk actions.

Description

• Develop and assure the Operational Risk Management Framework (ORMF).
• Develop, deploy and continuously improve the Operational Risk Management Framework, policies, standards, taxonomy and procedures aligned with MTN Group requirements.
• Facilitate enterprise-wide Operational Risk and Control Self-Assessments (RCSA) for critical processes; ensure risks, controls, and action plans are documented and maintained.
• Design and maintain Key Risk Indicators (KRIs) and thresholds; monitor performance and escalate breaches with root cause analysis and corrective actions.
• Manage operational loss events and incident reporting lifecycle (capture, classification, validation, analysis, reporting and lessons learned).
• Perform scenario analysis for severe-but-plausible events (technology failure, vendor outage, fraud, process breakdown, people risk) and support mitigation planning.
• Provide risk and control advisory during change initiatives (new products, partnerships, outsourcing, system implementations) and ensure risk-by-design.
• Coordinate and track remediation of audit/assurance findings related to operational risk and internal controls, report progress to governance forums.
• Maintain the Operational Risk Register and dashboards; provide timely reporting to Management, Governance Committees and MTN Group Risk and Compliance.
• Partner with Procurement and vendor owners to strengthen third-party operational risk controls (due diligence inputs, control requirements, performance monitoring and issue management).
• Serve as subject matter expert for ORM in governance forums, including risk committees and operational resilience working groups.

Requirements
Education:

• Bachelor’s Degree in Business, Finance, Accounting, Engineering, Computer Science, Economics or related disciplines
• Relevant professional certification is an advantage (e.g., CRM/PRM/FRM, ISO 31000, CISA/CISM, IRM, CIA)
• Fluent in English.

Experience
6 – 13 years’ experience which includes:

• At least 3 years in Operational Risk, Internal Controls, Internal Audit, Enterprise Risk, Compliance, Fraud Risk or similar
• Experience facilitating risk assessments (RCSA), developing KRIs and operational risk reporting
• Demonstrable experience working with senior management and cross-functional teams
• Understanding of the Nigerian telecommunications industry and regulatory environment is an advantage
• Experience in supervising/managing others.

Application Closing Date
10th March, 2026; 10:55AM.