Call Center & Sales Support Supervisor at Bluewave New Energy Technology Nigeria Company Limited

Blue Wave New Energy Technology Nigeria Company Limited is an innovative new energy company headquartered in Nigeria, committed to providing economical and sustainable power energy solutions to the African continent. The company was founded in 2023 and is headquartered in Lagos, with R&D and manufacturing centres in Jiangxi, China.

With cost-effective products and innovative business models, Blue Wave New Energy is committed to contributing clean and reliable power energy to Africa's progress and prosperity. Its product lines cover solar lighting systems, portable energy storage equipment, home-integrated energy storage systems, and outdoor mobile power platforms to meet customers' power needs in multiple scenarios.

We are recruiting to fill the position below:

Job Title:Call Center & Sales Support Supervisor

Location: Ikeja, Lagos

Responsibilities
Sales Outbound & Performance Growth:

• Build, train, and manage an outbound call team responsible for lead generation, customer activation, and conversion to achieve company sales targets.
• Design effective sales call scripts and communication strategies tailored for different client segments (distributors, retail clients, and project customers).
• Develop and execute daily, weekly, and monthly outbound plans, and monitor KPIs such as call volume, connection rate, conversion rate, and revenue contribution.
• Oversee the entire lead-to-order process, ensuring every interaction is properly recorded and tracked in the CRM system.
• Work closely with the marketing team to follow up on campaign leads, reactivate dormant customers, and improve the conversion rate of marketing activities.
• Analyze sales performance data, identify improvement opportunities, and provide insights to optimize call efficiency and close rates.

After-Sales Support & Customer Satisfaction:

• Supervise inbound and outbound service calls related to product installation, maintenance, troubleshooting, and customer complaints, ensuring professional and timely resolution.
• Establish a structured follow-up and satisfaction survey system to maintain long-term customer relationships and identify cross-selling opportunities.
• Build a closed-loop service mechanism, track the resolution of each issue, and report findings for product and service improvement.
• Ensure all customer records, service tickets, and installation feedback are accurately updated in the CRM and call systems.
• Support the after-sales department in coordinating with field technicians to ensure quick problem closure and feedback communication.

Team Leadership & Management:

• Recruit, train, evaluate, and motivate call center agents, building a sales-driven and service-oriented team.
• Conduct regular training programs onsales techniques, communication skills, and customer psychology to improve conversion rates.
• Hold weekly and monthly performance review meetings to analyze results, share best practices, and identify corrective actions.
• Manage the call system, CRM platform, recordings, and reporting tools, ensuring data security and transparency.
• Foster a result-oriented, collaborative culture with clear accountability and reward mechanisms.

Cross-Department Coordination:

• Collaborate with Sales, Marketing, After-Sales, and Finance teams to ensure smooth customer lifecycle management from lead generation to service completion.
• Prepare regular performance and customer feedback reports for management, providing actionable recommendations to improve processes and performance.
• Assist in developing integrated customer engagement strategies that align with the company’s sales goals.

Requirements

• Bachelor’s Degree or above in Marketing, Management, Communication, or related fields.
• Minimum of 3 years experience managing a call center or outbound sales team, preferably in renewable energy, electronics, telecom, insurance, or FMCG industries.
• Strong knowledge of telesales operations, CRM systems, and performance analytics.
• Excellent leadership and motivational skills, with proven ability to drive a sales-oriented team to exceed targets.
• Strong analytical, communication, and organizational skills; capable of managing multiple priorities under pressure.
• Fluency in English is required; the ability to speak local languages (Yoruba, Hausa, and Igbo) will be an added advantage.

Benefits

• Strategic Industry Positioning
  Join a rapidly expanding, future-oriented organization operating within the sustainable energy sector, where innovation and long-term impact are at the core of our operations.
• Performance-Oriented Work Environment
  Operate within a structured, results-driven culture that recognizes and rewards high performance, accountability, and measurable contributions.
• Competitive Remuneration Structure
  The position offers a monthly salary ranging from ₦300,000 – ₦400,000, exclusive of commissions, providing significant earning potential tied to individual performance.
• Incentive & Bonus Framework
  Employees are eligible for KPI-linked bonuses and commission-based incentives aligned with organizational targets and individual achievements.
• Housing Support Provision
  Access to long-term housing support designed to enhance employee welfare and stability.
• Career Development & Progression
  Opportunities for continuous professional development, capacity building, and structured career advancement within the organization.
• Pension Scheme
  Enrollment in a company-sponsored pension plan in line with statutory requirements to support long-term financial security.
• NSITF Insurance Coverage
  Comprehensive coverage under the Nigeria Social Insurance Trust Fund (NSITF), ensuring workplace injury protection and compensation.
• Health Insurance Benefits
  Enrollment in a Health Maintenance Organization (HMO) plan, with the added benefit of extended coverage to eligible family members.

Application Closing Date
20thApril, 2026.