Support Staff Coordinator at JP Gramm

At JP Gramm, we bring people together through hospitality, comfort, and unforgettable experiences. Our brand combines a boutique hotel, a vibrant restaurant, a lively lounge, and a versatile event space; all designed to serve Lagos and beyond.

We are more than just a hospitality business. We are a lifestyle hub where guests can relax, dine, celebrate, and connect. Whether it’s a corporate meeting, a family event, a night out with friends, or a weekend getaway, JP Gramm is built to make every moment memorable.

We are recruiting to fill the position below:

Job Title: Support Staff Coordinator

Location: Idimu, Lagos
Employment Type: Full-time
Reports To: Operations
Supervises: Front Desk Officers, Housekeepers and Laundry Staff

Role Summary

• The Support House Coordinator is responsible for overseeing and coordinating all guest-facing and back-of-house support functions within the hotel, ensuring seamless service delivery across Front Desk, Housekeeping, and Laundry operations.
• The role ensures operational efficiency, service excellence, staff discipline, cleanliness standards, and overall guest satisfaction.

Key Responsibilities
Operational Oversight:

• Coordinate daily operations across Front Desk, Housekeeping, and Laundry.
• Ensure all rooms meet cleanliness and readiness standards before guest check-in.
• Monitor occupancy status and align housekeeping schedules accordingly.
• Oversee shift planning and staff deployment.
• Conduct daily morning briefings with team leads.

Front Desk Supervision:

• Supervise check-in and check-out processes.
• Ensure proper guest documentation and payment reconciliation.
• Monitor guest complaint resolution and escalation processes.
• Review daily occupancy and reservation reports.
• Ensure professional guest engagement at all times.

Housekeeping Management:

• Enforce room inspection standards.
• Ensure public areas are clean and well maintained.
• Monitor housekeeping productivity and turnaround times.
• Maintain housekeeping inventory (linen, toiletries, cleaning supplies).
• Conduct routine quality audits.

Laundry Operations:

• Supervise linen management and tracking.
• Ensure timely washing, drying, and ironing of hotel linens and guest laundry.
• Monitor stock levels of detergents and laundry supplies.
• Maintain hygiene and equipment standards.

Service Quality & Guest Experience:

• Ensure consistent service standards across departments.
• Address and resolve guest complaints promptly.
• Maintain guest confidentiality and professionalism.
• Monitor guest feedback and implement corrective measures.

Staff Supervision & Discipline:

• Prepare shift schedules and duty rosters.
• Conduct performance reviews for supervised staff.
• Train staff on service standards and operational procedures.
• Enforce discipline, punctuality, and grooming standards.
• Identify training needs and recommend development plans.

Reporting & Documentation:

• Prepare daily operational reports.
• Submit weekly performance and incident reports to management.
• Monitor departmental KPIs (room readiness rate, complaint resolution time, etc.).
• Maintain incident logs and compliance records.

Health, Safety & Compliance:

• Ensure compliance with hygiene and safety regulations.
• Monitor proper use of cleaning chemicals and laundry equipment.
• Conduct routine safety checks.
• Ensure adherence to hotel policies and SOPs.

Key Performance Indicators (KPIs)

• Room readiness rate (Target: 100% before check-in time)
• Guest complaint resolution time
• Staff punctuality rate
• Housekeeping turnaround time
• Laundry delivery time
• Guest satisfaction rating

Qualifications & Experience

• Bachelor’s Degree or HND in Hospitality Management or related field.
• Minimumof  2 years of experience in hotel operations.
• At least 1yearof supervisory experience.
• Strong knowledge of front office systems and housekeeping operations.

Application Closing Date
9th March, 2026.

How to Apply
Interested and qualified candidates should send their CV to: chiamaka@jpgramm.com using "Support Staff Coordinator" as the subject of the mail.