Training Support Officer (Bilingual – English & French) at Afrissance

Afrissance is a consulting firm established in 2004 that specializes in enterprise transformation, leadership development, and organizational health. We focus on helping organizations across Africa achieve sustainable growth by using Prosci methodologies, ADKAR models for change, and agile execution strategies to ensure project adoption and ROI.

We are recruiting to fill the position below:

Job Title: Training Support Officer (Bilingual – English & French)

Location: Lagos 
Employment Type: Full-time

Summary

• We are seeking a motivated and organized Training Support Officer to join our team.
• This is a bilingual role, requiring fluency in both English and French (spoken and written), to support training programs, administrative operations, and communication with stakeholders across our organization.

Key Responsibilities
Training Coordination & Delivery Support:

• Coordinate scheduling and logistics for virtual, hybrid, and in-person training programs.
• Liaise with facilitators, vendors, and participants to confirm attendance and training requirements.
• Prepare and distribute training materials, attendance sheets, evaluation forms, and certificates
• Provide on-site or virtual support during training sessions.
• Track training participation and maintain accurate records and dashboards.
• Support post-training evaluations and compile feedback reports.

Administrative Support:

• Provide administrative support to management and other departments as needed.
• Manage correspondence, documentation, and filing systems (physical and digital) for easy retrieval.
• Prepare, format, and edit reports, presentations, meeting agendas, minutes, and internal communications
• Coordinate meetings, appointments, conferences, company events, and training sessions.
• Arrange travel, accommodation, visas, and itineraries for staff and visitors.
• Support procurement, vendor coordination, and maintain office and training inventory.
• Ensure accurate documentation of contracts, invoices, and company records in line with data protection standards.

Data Management & Reporting:

• Maintain training trackers and dashboards.
• Compile periodic reports on training activities and performance metrics.
• Support data entry, analysis, and documentation for measuring the impact of learning.

Stakeholder & Communication Support:

• Act as the primary point of contact for training- and office-related inquiries.
• Facilitate communication with internal teams and external stakeholders.
• Provide translation and interpretation support between English and French as needed.

Qualifications & Experience

• Bachelor’s Degree in Business Administration, Human Resources, Education, or a related field.
• 1 - 3 years’ experience in training coordination, learning & development, or administrative support.
• Experience supporting cross-functional or multi-country teams is an advantage.
• Fluency in both English and French (spoken and written) is required.

Skills & Competencies:

• Strong organizational and multitasking skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Close attention to detail and the ability to manage multiple priorities
• Strong interpersonal skills and service-oriented mindset
• Ability to work independently and collaboratively

Application Closing Date
9th March, 2026.

How to Apply
Interested and qualified candidates should send their CVs to: hroperations@afrissance.com using “Training Support Officer Application” as the subject of the mail.