Account Management Intern (Contract) at Kuda Bank

Kuda is a full service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly and save more. We raised the largest seed round ever seen in Africa, and completed a Series A funding round in February 2021, led by some of the world's smartest venture capital investors. With offices in London (our HQ), Lagos and Cape Town, and further offices opening across Africa during 2021, Kuda is fast becoming recognised as the leading 'Neobank' for Africans.

To help us grow into the company that can bring meaningful change to the way people across Africa get access to great financial products and services in order to take control of their personal finances, we are actively looking for bright, talented, driven people who are excited by our mission. If this sounds like a great way to spend your valuable time, then please get in touch with us.

We are recruiting to fill the position below:

Job Title: Account Management Intern

Location: Lagos
Job type: Contract
Duration: 3 months

Overview

• We are seeking a highly detail-oriented and diligent Account Management Intern to join our Operations team.
• This unique internship focuses entirely on the critical process of Know Your Customer (KYC) documentation validation.
• The successful candidate will be the key link in upgrading customer accounts to Tier 3 status by meticulously reviewing and confirming the authenticity and completeness of all required documentation.
• This role is perfect for someone looking to build a career in compliance, risk management, or account operations within the financial technology or banking sector.

Key Responsibilities

• The primary and sole responsibility of this role is the validation of customer KYC documentation for Tier 3 account upgrades:
• Document Review & Verification: Systematically review submitted customer documentation (e.g., government-issued IDs, proof of address, utility bills, business registration documents) against internal policy requirements for Tier 3 accounts.
• Authenticity Checks: Scrutinize documents for signs of fraud, tampering, or inconsistency. Utilize internal verification tools and databases to confirm the validity of information provided.
• Data Entry and Accuracy: Ensure all validated customer data is accurately and promptly recorded in the customer relationship management (CRM) and core banking systems.
• Discrepancy Resolution: Identify and log any missing, incomplete, or non-compliant documentation. Proactively communicate with the Account Management or Support teams to request necessary corrections or additional information from the customer.
• Account Status Management: Initiate the account upgrade process for customers whose documentation meets all Tier 3 compliance standards and clearly flag accounts that require further action.

Requirements

• NYSC Completed
• Excellent problem-solving skills and attention to detail.
• Ability to thrive in a fast-paced, dynamic environment.
• Excellent verbal and written communication skills.

Skills:

• Exceptional attention to detail is non-negotiable for this role.
• Strong analytical and critical thinking skills, with the ability to spot inconsistencies and potential red flags.
• High level of proficiency with computer systems and data entry
• Excellent written and verbal communication skills
• Ability to work independently, manage a high volume of tasks, and prioritize effectively in a fast-paced environment.
• A strong sense of integrity and a commitment to handling sensitive and confidential customer information with discretion.
• Duration and Compensation.
• Duration: 3 month - renewable contract
• Working Hours: 8am - 5pm
• Compensation: As advised by HR.

Why join Kuda
At Kuda, our people are the heart of our business, so we prioritize your welfare.We offer a wide range of competitive benefits in areas including but not limited to:

• Growth
• Paid annual leave
• Life Assurance
• Career Development
• Birthday off work
• L&D training
• Hybrid work model.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should
Click here to apply online