Patient Care Coordinator at a Fast-growing Psychiatric Practice

A fast-growing psychiatric practice dedicated to offering patient-centered mental health services is recruiting suitable candidates to fill the position below:

Job Title: Patient Care Coordinator

Location: Lagos
Employment Type: Full-time

Job Summary

• We are seeking Patient Care Coordinators to serve as the first point of contact for patients.
• This role includes managing calls, scheduling appointments, supporting medical billing, updating patient records, and ensuring smooth day-to-day administrative operations.

Key Responsibilities

• Serve as the first point of contact for patient inquiries and appointment needs
• Manage inbound and outbound calls professionally
• Schedule appointments accurately and efficiently
• Assist with basic medical billing and insurance-related tasks
• Maintain and update patient records with accuracy
• Prepare and organize paperwork and documentation
• Support reporting and data interpretation where needed
• Assist with auditing and compliance-related tasks
• Track and understand Key Performance Indicators (KPIs) related to performance
• Maintain excellent phone etiquette and communication standards
• Collaborate with a remote team using digital tools
• Multitask and stay organized in a fast-paced, high-volume environment
• Demonstrate professionalism, reliability, and a strong work ethic
• Proven ability to support patient retention and convert inquiries into scheduled appointments.
• Contribute positively to a patient-focused and purpose-driven team.

Qualifications

• Degrees in Accounting, IT, Communications, Social Work, Business Administration, Medical Billing & Claims, Health Information Management or related fields are highly preferred
• Proficiency in Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams, SharePoint and OneDrive).
• Experience using Electronic Medical/Health Records (E

Skills & Competencies:

• Excellent Communication Skills (Verbal and Written)
• Excellent Excel skills (advanced preferred)
• Strong Internet Connectivity (Mandatory)
• Personal device/laptop (Mandatory)
• Strong Computer Literacy
• Spanish-Speaking Ability is a plus.

Role-Specific Skills:

• Confident verbal and written communication skills
• Strong computer literacy and comfort using remote collaboration tools
• Prior experience in call centers, medical offices, or front desk roles (preferred)
• Ability to interpret data and support reporting
• High attention to detail in documentation
• Ability to support compliance and auditing processes
• Strong multitasking and organizational abilities
• Accuracy in data entry and record keeping
• Willingness to learn how to use KPIs to improve performance
• Excellent phone etiquette
• Proactive, dependable, and able to work under pressure.

Salary
N250,000 - N300,000 monthly.

Application Closing Date
24th March, 2026.