Team Lead, North Central II at Stanbic IBTC Bank

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the position below:

Job Title: Team Lead, North Central II

Job Ref ID: 80438450A-0001
Location: Gboko Road, Benue

Job Description

• Lead a team of Business Bankers to manage tier 2 customers by carrying out the following: On boarding new enterprise banking Customers, Proactive relationship management engagement Dormant accounts reactivation Cross sell the bank’s products and services to existing customers.
• Handling of customers complaint Improve customer experience and grow the bank’s share of wallet by proactively engaging the customer via telephone/email/web chat for more pocket share.

Qualifications

• First Degree in any field.
• 5 - 7 years’ experience in Commercial banking and Business banking
• Cognate experience in sales and relationship management of customers to be able to drive profitability and build relationships
• Experience within the financial industry with experience in managing small businesses.

Behavioural Competencies:

• Taking Action
• Meeting Timescales
• Interpreting Data
• Convincing People
• Team Working.

Technical Competencies:

• Customer Understanding
• Product Knowledge
• Customer Acceptance and Review
• Client Retention
• Product Related Systems.

Application Closing Date
Not Specified.